Qualifications

• Previous experience in automotive or internet sales, BDC, or customer service preferred.
• Strong verbal and written communication skills.
• Excellent phone etiquette and customer service orientation.
• Proficient with CRM software and various communication platforms.
• Self-motivated with adept organizational skills.
• Ability to work well in a fast-paced team environment.
• Professional appearance with a positive demeanor.

Responsibilities

• Respond promptly to internet and phone inquiries from potential customers.
• Build rapport and ascertain vehicle needs with prospects.
• Schedule showroom appointments and manage test drives.
• Utilize CRM tools to follow up on leads and enhance sales.
• Provide accurate information regarding vehicle inventory and financing options.
• Collaborate with the sales team to ensure a smooth buying process.
• Document customer interactions and follow-up efforts.

Benefits

• Competitive pay structure.
• Comprehensive medical, dental, and vision health plans.
• Generous paid holidays and PTO.
• Short-term and long-term disability coverage.
• Paid life insurance policy.
• 401(k) retirement plan with company contribution.
• Employee stock purchase plan for added savings.
• Access to the Lithia Learning Center for professional development.
• Discounts on vehicle purchases.
• Wellness programs to support employee health.