SALARY RANGE (Non-Bilingual): $3,012.59 - $4,450.97 Bi-weekly; $78,327.34 - $115,725.22 AnnualSALARY RANGE (Bilingual): $3,132.59 - $4,570.97 Bi-weekly; $81,447.34 - $118,845.22 Annual* REPORTS TO: Manager, Administrative ServicesUnder general direction, provides supervision to assigned staff. Coordinates day-to-day workflow of intake coordinators to meet Intake and Assessment requirements and department's objectives. Responsibilities includes but are not limited to:
- Interview, train, schedule, supervise and evaluate performance of assigned staff. Provide necessary staff support when required by vacancies/scheduling/work flow.
- Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements.
- Research, gather, analyze and report statistical data.
- Provide technical support to staff, as required.
- Support Intake Coordinator team with workflow and day-to-day tasks.
- Responsible for overseeing closed/inactive/reactivated cases and maintaining accurate records.
- Ensure data entries are accurate
- Responsible for overseeing implementation of new software for the intake and assessment team.
- Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations
- May act as point of contact for manager on a as needed basis.
- Perform other related duties as assigned.
MINIMUMIN QUALIFICATIONS:- BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus 2 years of experience providing similar functions in a human services agency.
- Staff supervision including performance evaluation preferred.
- Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin.*
- Working knowledge of Microsoft Office Suite, particularly, Word and Excel
- Preferred certifications: Microsoft Office Specialist (MOS): Excel Expert • Microsoft Office Specialist (MOS): Word Expert
- Demonstrated ability to analyze, plan, and coordinate workflow.
- Ability to work independently or as part of a group.
- Excellent verbal and written communication skills.
- Accuracy and attention to detail a must.
- Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.
BENEFITS:At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:
- 3 weeks paid vacation + 12 sick days
- 14 paid holidays + 3 floating holidays
- Multiple options for medical care (including Kaiser at 100% employer paid for employee)
- Dental and vision plans
- CalPERs Retirement (pension)
- Tuition Reimbursement
- Student Loan Forgiveness**
- Flex schedule, if applicable
- Work at Home schedules, if applicable
- Employee Assistance Program, including mental health care
**The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.
