6+ years of experience in Restaurant Operations or Franchise management
Bachelor's degree required
Proven track record in meeting operational goals and maximizing profits
Ability to enforce quality standards and measure process effectiveness
Excellent problem resolution and relationship management skills
Strong analytical and organizational abilities
High level of confidentiality and strong work ethics
Responsibilities
Lead and coach franchisees in operational excellence
Implement strategic plans and performance standards
Conduct reviews to enhance franchise business outcomes
Identify operational opportunities and implement solutions
Support franchisees with service standards and staff training
Assist in restaurant development and site approval processes
Communicate updates regarding company specifications and procedures
Benefits
Opportunity for extensive travel (up to 75%)
Engagement in continuous training and industry seminars
Exposure to innovative restaurant development practices
Work in a high-paced corporate office environment
Full Job Description
ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
Displays outstanding leadership skills; provides coaching, guidance and development advice to franchisees
Executes the Company's strategic plan and marketing/operational performance standards
Setup Franchise business reviews and create / monitor / support action plans to improve desirable outcomes from such reviews
Conducts operational reviews and evaluations including assisting the franchisees in identifying business opportunities and finding solutions to sales and cost controls
Provides strategic operational support in the areas of service standards; product quality control; training; safety; sanitation and new restaurant openings
Assists with restaurant development planning and execution; including sub-market identification; site approval and kitchen design issues
Aids franchisees' in developing and executing a systematic training program and provides restaurant opening assistance
Communicates changes in the Company's specifications and procedures
Attends seminars and completes other training to remain current on industry trends
Participates in company meetings, webinars and conference calls
Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements
POSITION QUALIFICATIONS/CORE COMPETENCIES
Must possess approximately six (6) years of any combination of experience and/or education that demonstrates a commanding knowledge of Restaurant Operations, Franchise management, or a related field
Bachelor's Degree required
Must have a demonstrated track record of meeting operational goals; standards; building sales and maximizing profits
Must have the ability to determine expectations, measures effectiveness in processes, enforce quality standards and meet commitments
Must have excellent problem resolutions skills and the ability to maintain relationships
Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
WORK ENVIRONMENT
Corporate Office fast paced, high volume of activity and a deadline driven environment
PHYSICAL DEMANDS
Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
Travels as needed approximately seventy-five (75) %
