Business Unit: 4 - Ts ITS Service Continuity Ops

Duration: 1 Year

Extension possible: Possibility

Conversion Possible: Possibility

Interview Process: 1 round

Work Location (Remote, Hybrid or Both?): Hybrid Thursday anchor, twice a week. Creek side, Mississauga location - potentially moving to Downtown or Scarborough.

CANDIDATE PROFILE DETAILS:

Years of experience: 5-7 years

Reason for request/why opened: new project

% Interaction with Stakeholders: 40-50%

Team Size: 11

Project: To bring in Windows defender ID.

Selling Point of the position: Great organization, lots of learning, exposure

How will performance be measured: deadlines, tickets, knowledge transfer

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on Change Coordination, Task Planning and stakeholder management, as well as production support activities. There's meaningful work at every turn!

As an IT Operations analyst your general responsibilities will include defining, developing, and deploying new security solutions as well as maintaining and supporting existing tools. Specifically, the day-to-day job responsibilities will be focused on the support of the Security tools and infrastructure.

These responsibilities include but are not limited to:

?Gathering appropriate information on the change to be Implemented

?Providing status updates to TAO's, Business Unit leaders and all other Stake Holders

?Conducting post-implementation reviews to validate the results of the change request

?Vendor interaction to resolve issues with minimal turnaround time

?Enterprise Change Management procedures and adherence to change requirements

?Daily monitoring for Windows and Unix application servers

?Own and coordinate resolution for incidents and coordinate with other teams for high priority incidents

MUST HAVE:

?5-7 years of experience as an IT Security professional supporting Windows and UNIX or mainframe-based applications in a multi-tiered environment.

?The ideal person will understand ITIL based change managed and governance

?Reviewing and maintaining up-to-date support documentation

?Good social, communication and technical writing skills

?Ability to work in and adapt to a changing environment

?Should have good leadership and change governance skills.

NICE TO HAVE

Knowledge of Endpoint Threat Protections would be an asset