Job Summary:

The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction. The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding.

Essential Functions:

• Operational Leadership:
  Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations.
• Process Optimization:
  Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.
• Team Management:
  Manage and develop a high-performing team, including training, performance management, and career development.
• Cross-Functional Collaboration:
  Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment.
• Technology & Automation:
  Leverage technology and automation tools to streamline workflows and reduce manual tasks.
• Compliance & Risk Management:
  Ensure adherence to regulatory requirements, internal controls, and company policies.
• Reporting & Analytics:
  Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement.
• Customer Experience:
  Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders.

Competencies & Qualifications:

• 7+ years of experience in insurance operations
• Proven leadership experience managing teams and driving operational excellence
• Strong knowledge of insurance products, systems, and regulatory environment
• Excellent communication, analytical, and problem-solving skills
• Change management and process improvement expertise

Education & Experience:

• Bachelor's degree in Business, Insurance, or related field preferred
• Experience with insurance platforms (e.g. Applied Epic)

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!