Job Summary:The Commercial Lines Manager is responsible for overseeing the day-to-day operations of the commercial insurance team, ensuring effective servicing of client accounts, driving revenue growth, and maintaining high standards of service delivery. This role provides leadership while also collaborating with sales teams to grow and retain the commercial book of business.
Essential Functions:- Supervise, mentor, and develop a team of commercial lines account managers and support staff
- Conduct performance evaluations, coaching, and training to ensure professional growth
- Establish clear performance expectations and accountability metrics
- Lead team meetings and foster a collaborative, high-performance culture
- Oversee servicing of commercial accounts to ensure accuracy, timeliness, and quality
- Manage complex or high-value client relationships
- Partner with producers/sales teams to onboard new clients and ensure smooth transitions
- Monitor retention strategies and implement improvements to enhance client satisfaction
- Ensure compliance with insurance regulations, carrier guidelines, and internal policies
- Optimize workflows, procedures, and systems to improve efficiency
- Review and approve policies, endorsements, renewals, and coverage placements
- Analyze production reports, service metrics, and team workloads
- Develop and maintain strong relationships with insurance carriers
- Negotiate terms, pricing, and coverage solutions
- Stay informed on market trends, carrier appetite, and underwriting changes
- Ensure adherence to all regulatory requirements and licensing standards
- Maintain documentation and audit readiness
- Identify operational risks and implement mitigation strategies
Competencies & Qualifications: - Strong leadership and team development skills
- Excellent communication and client relationship management abilities
- Deep knowledge of commercial insurance products and coverages
- Analytical and problem-solving skills
- High attention to detail and organizational skills
- Proficiency with agency management systems (EPIC) and Microsoft Office Suite
Education & Experience:- 5-10+ years of commercial insurance experience
- Prior leadership or supervisory experience required
- Active Florida 2-20 or insurance license is required
- Professional designations such as CIC, CPCU, or ARM (preferred)
Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
