Morgan Stanley

Institutional Client Specialist, Associate/AVP

Morgan Stanley$70K — $115K *
Tempe, AZ 85281In-Person
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree preferred
  • 3+ years of relevant industry experience preferred
  • Active Series 7, 63, and 65 (or Series 7 and 66) required
  • Additional product licenses may be required
  • Experience with alternative investments preferred

Responsibilities

  • Maintain institutional client relationships with timely, high-quality service; process and escalate requests; resolve inquiries; ensure client records are current
  • Build knowledge of key third-party custodians to support onboarding, status inquiries, and service requests
  • Provide flexible, client-specific service solutions while adhering to firm controls and documentation standards
  • Onboard new institutional clients by organizing and validating required documentation; support contract creation and account setup
  • Participate in client strategy discussions; contribute to the continuous improvement of service execution
  • Complete required training to stay current on policies and procedures; leverage peer resources for collaboration
  • Process alternative investment documentation and coordinate with fund managers, custodians, and internal partners

Benefits

  • Comprehensive healthcare options
  • Retirement savings plans
  • Incentive compensation programs
  • Professional development opportunities
  • Paid time off and holiday leave
Full Job Description

The Institutional Client Specialist is responsible for client service execution processes including: Client Onboarding & Maintenance, Investment Execution, Asset Aggregation, Reporting and Billing. The role centered on providing exceptional customer service to an institutional client base, with an emphasis on consistently strengthening and improving the client experience while delivering end-to-end service.

Role Responsibilities

  • Maintain institutional client relationships by delivering timely, high-quality service; process and escalate requests as needed; resolve inquiries; and ensure client records and documentation remain current.

  • Build working knowledge of key third-party custodians to support onboarding, status inquiries, and service requests; track open items and drive timely resolution through appropriate channels

  • Provide flexible, client-specific service solutions while adhering to firm controls, documentation standards, and escalation protocols

  • Onboard new institutional clients by collecting, organizing, and validating required information and documentation (including complex entity structures and authorized parties); support contract creation/execution and account setup requirements

  • Participate in client strategy discussions; contribute to continuous improvement of service execution

  • Complete required training to remain current on policies, procedures, and risk expectations; leverage firm resources for peer sharing and collaboration.

  • Process alternative investment documentation (e.g., subscriptions, capital calls, distribution notices) and coordinate with fund managers, custodians, and internal partners as needed.

  • Partner with Investment Officers and Financial Advisors to share best practices and improve service delivery.

  • Collaborate across lines of business and operational teams to resolve client issues, ensuring clear communication, thorough documentation, and timely follow-through.

Qualifications

Education and/or Experience

  • Bachelor’s degree preferred

  • 3+ years of relevant industry experience preferred

  • Active Series 7, 63, and 65 (or Series 7 and 66) required

  • Additional product licenses may be required

  • Alternative investments experience preferred

Knowledge/Skills

  • Strong ownership mindset, accountability, and work ethic

  • Highly organized and detail-oriented; able to prioritize effectively

  • Strong written and verbal communication skills (business and technical)

  • Collaborative team player with strong stakeholder management skills

  • Solid understanding of industry products and branch procedures

  • Knowledge of applicable compliance requirements and firm policies

  • Advanced Microsoft Office skills (Excel, Word, Outlook, PowerPoint)

  • Analytical capability to interpret and act on complex information

  • Ability to perform in a fast-paced, evolving environment

  • Demonstrated leadership and sound judgment

Expected base pay rates for the role will be between $70,000 and $115,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

About Morgan Stanley

Morgan Stanley Investment Management are active managers of capital, working to outperform the market and deliver results for their clients. Morgan Stanley Investment Management's long-tenured professionals apply their experience and expertise across public and private markets, in single-sector, multi-asset and custom solutions.

Morgan Stanley Careers

Joining Morgan Stanley today means becoming part of a global team dedicated to strengthening communities, pioneering innovation, and fostering diversity. As a leading global financial services firm, Morgan Stanley offers unparalleled job opportunities, career growth, and a culture of leadership that together create an exceptional employment experience. Work You’ll Do At Morgan Stanley, you will collaborate with knowledgeable professionals to drive innovation and deliver solutions in financial services. Our team is composed of diverse, talented individuals who bring their unique skills and perspectives to work every day, setting the standard for leadership in the global market. Morgan Stanley is not just a company; it's a place where ambitious, creative, and skilled individuals can build a rewarding career. Here, you can experience the benefits of a vibrant culture dedicated to professional growth and diversity training. Internship Programs Kickstart your career with Morgan Stanley’s internship programs. These positions offer invaluable industry insights and professional experience to students and recent graduates. Interns at Morgan Stanley gain hands-on experience, working alongside seasoned experts in a dynamic, supportive environment. Innovation and Professional Growth We believe in the power of innovation to solve complex problems and encourage our team to think differently and act boldly. Morgan Stanley supports your career development through comprehensive training, development programs, and leadership workshops, ensuring that every employee has the tools they need to succeed. Join Our Team Explore the various job opportunities at Morgan Stanley, from entry-level positions to executive roles. We are hiring individuals who are passionate about finance and eager to contribute to a team that values integrity, excellence, and a forward-thinking mindset. Enhance your skills through our networking events, mentorship opportunities, and ongoing professional development. Stay Connected Keep up to date with the latest from Morgan Stanley Careers by subscribing to our job alert emails. Tailor your preferences to receive updates about new postings, career tips, and exclusive insights from our team leaders. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Morgan Stanley Jobs portal. Prepare your resume, refine your interview techniques, and join a company that values innovation and leadership. At Morgan Stanley, we’re not just building careers—we’re developing leaders. Discover how far your talents can take you by joining our team today.
Learn more about Morgan Stanley
Size
77,000 employees
Market Cap
$144.1 billion
Industry
Net Income
$10.9 billion
Founded
1935
5 Year Trend
+10%
Revenue
$52 billion
NASDAQ

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