Job Posting:
Ferguson is seeking an Installation Manager to join our operations team! The candidate can work at our Portland, OR location.
General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. This includes providing competent installation capacity to support the sales of finished goods and ensuring that existing program tools and processes are consistently implemented to maintain program integrity.
Responsibilities:- Direct Reports: 4 - 6 Installation Technicians
- Reports directly to the Regional Installation Manager
- Support outside sales and showroom consultants to help secure new business
- Work across multiple KOB’s – appliances and lighting
- Manages vendor relations regarding pricing and products
- Lead appliance install tech’s, delivery, and installation coordinator associates
- Leads outside contractors if project activities are sub-contracted
- Consult with associates and customers at job sites
- Perform quality checks on the installation work to ensure accurate installation practices are used
- Verify that all paperwork and documentation related to the installation is completed and accurate
- Manage installation related issues and provide solutions
- Plan, schedule, or coordinate project activities to meet timelines
- Direct or coordinate activities of project personnel
- Work with branch trainer and manager(s) to ensure delivery and install processes are maintained
- Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team
- Conduct regular associate meetings
- Represent the organization to customers, associates and leadership as needed
Qualifications:- 3+ years experience preferred with duties in routing, scheduling, or appliance installation or 5+ years installing appliances as a lead.
- Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
- Continued focus on improving system efficiencies and business practices
- Excellent customer service skills a must
- Attention to detail, shown integrity and professionalism
- Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
- Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
Pay Range:
-
$5,692.50 - $12,402.50
-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
-
This role is Bonus or Incentive Plan eligible.
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
-
