Inspection & Service Leader to join our
Fire Protection Services Team in
Concord, NC. In this role, you will oversee the full scope of service and inspection operations-coordinating field teams, managing performance, and ensuring high-quality delivery across installation, inspection, repair, and maintenance activities.
What You'll Do:- Supervise and support Field Technicians and Inspectors, providing leadership, direction, and day-to-day operational oversight
- Coordinate scheduling and assignment of service work, inspections, and small-scale tenant projects
- Ensure all field activities are completed on time, within budget, and aligned with customer expectations
- Track and report departmental financial performance, supporting operational and business decisions
- Establish performance goals, monitor progress, and drive accountability across the team
- Partner with leadership to identify training and development opportunities that strengthen team capability
- Ensure compliance with NFPA standards, fire codes, and internal safety and operational policies
What You Bring:- Bachelor's degree in construction management, business, or related field preferred; or equivalent combination of education and professional experience
- Minimum of 7 years fire protection inspection & service experience, including 3 years in a leadership role
- NICET Level II certification required
- Valid driver's license required
- OSHA-10 required
- Strong working knowledge of NFPA 13, 14, 20, and 25 and industry-standard inspection and service practices
- Proven ability to manage teams, workflows, and performance in a fast-paced environment
- Experience overseeing scope, budget, and scheduling for field operations
- Financial awareness with the ability to monitor and report on departmental performance
- Clear, confident communicator who can engage effectively across field staff, leadership, and clients
- Proficiency in Microsoft Office; strong organizational and problem-solving capabilities
- OSHA-30 and backflow certifications preferred
Salary Range:$110,000 - $125,000
Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards.
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