Your OpportunityWe are seeking a Centre of Excellence Manager to join our Personal Debt Solutions team, with the flexibility to work from anywhere in Canada.
This is a key leadership role responsible for overseeing the Counselling team and ensuring the consistent delivery of high-quality, compliant, and client-focused insolvency counselling services. This is a replacement role. The successful candidate will bring strong leadership capability, excellent organizational skills, and a deep understanding of insolvency legislation and procedures to effectively guide, support, and optimize team performance.
Responsibilities include: - Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks.
- Partner with Team Leaders to ensure compliance with the Bankruptcy and Insolvency Act, organizational standards, and industry best practices.
- Provide guidance and support in resolving complex client and creditor concerns in a professional and timely manner.
- Clearly communicate performance expectations, priorities, and operational objectives to team members.
- Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved.
- Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.
- Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards.
- Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise.
- Maintain the ability to independently manage and conduct up to six counselling sessions per day while balancing leadership and operational responsibilities.
How do we define success for your role? You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration
You understand your client's industry, challenges, and opportunities; client describes you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your experience and education - Registered BIA Insolvency Counsellor designation required.
- Strong knowledge of insolvency legislation, rules, procedures, and industry best practices, with a minimum of five years of related experience preferred.
- Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail.
- Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required.
- Demonstrated commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.
- Due to the frequent and complex communication with English-speaking clients and partners both within and outside of Quebec, as well as the requirement to draft documentation in English, proficiency in English is essential for this role.
The compensation for this role is $70,000-$118,000 annually.
Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.
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Ready to make your mark at BDO? Click "Apply now" to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our careers page.
