Responsible for setting the strategy of the Inside Sales team and managing, coaching, and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors.
Duties include but are not limited to:
- Responsible for market development, setting targets, and ensuring that revenue is generated for the Inside Sales department.
- Responsible for the strategic direction of Lead Generation and Inside Sales teams.
- Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
- Establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers.
- Develops service policies, rates, schedules, procedures and methods.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards.
- Ensures that departmental operating costs and profit goals are attained.
- Approves personnel activities concerning hiring, training, development, and evaluation of staff performance.
- Requires a bachelor's degree or an equivalent combination of education and experience.
- Requires at least 8 years related experience.
- Must be able to manage the work of team members to optimize performance.
- Requires ability to establish policies and manage business and operational aspects of assigned call center.
- Requires expert abilities with building relationships, listening, persuading, negotiating and managing time.
- Knows principles and processes for providing customer services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have excellent written and verbal communication.
- Must be able to use Microsoft Office, SAP, Automatic Call Distributor and Customer Relationship Management software.
Compensation: This is a salaried exempt role. The starting salary range for this role in this market is $127,000 to $167,000annually. Under the plan, target compensation is anticipated to be 75% base salary and 25% commission. New hires are guaranteed to receive at least the target commission for six months. The competitive compensation plan also includes an uncapped bonus structure for performance exceeding 100% across three categories. The bonus amount increases as performance surpasses quota, so the potential payout is not fixed and can grow as over-quota achievements increase. Factors that may affect starting salary include geography and market, as well as the skills, education, experience, and other qualifications of the successful candidate.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
