SUMMARY OF JOB RESPONSIBILITIES:

The Inside Sales Specialist is responsible for driving revenue growth for a list of defined Industrial accounts. This role will support the NA Industrial team by providing day to day quoting, customer support, customer lead follow-up and case resolution for a defined and potential list of Industrial customers. This role will be an active sales team member helping build on BAND-IT's 80 plus year history of providing high quality products and delighting our customers.

REPORTING TO: Director of Industrial and Energy Sales

DUTIES AND RESPONSIBILITIES:

• Identify and support new business opportunities and accounts in designated territory.
• Respond to day-to-day inquiries (standard product quoting, order status & tracking).
• Maintain a pipeline of sales opportunities utilizing the company CRM.
• Collaborate with sales manager to develop strategies for targeting specific opportunities and maximize outreach efforts.
• Monitor customer performance and identify opportunities to increase revenue.
• Recommend special order pricing and profit margin determinations.
• Recommend products to customers, based on customers' needs and interests.
• Participate in outbound prospecting calls to support growth initiatives.
• Conduct follow-up with leads and existing customers to ensure satisfaction and identify additional sales opportunities.
• Respond to customer questions and concerns.
• Enter and update customer information in the company CRM database.
• Process order changes and expedited orders following standard procedures.
• Foster a continuous improvement mindset.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND REQUIRED ABILITIES:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills, professional, positive, and courteous manner.
• Strong written and verbal communication skills.
• Demonstrated ability to convey ideas and solutions to others.
• Effective time management and decision-making ability.
• Ability to adapt to different customer personalities and changing situations.
• Strong active listening skills.
• Ability to understand and show compassion towards the customers.
• Demonstrated ability to identify issues and find effective solutions.
• Strong attention to detail.
• Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
• CRM Experience.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED, required.
• 2+ year experience in an inside sale, customer service, or a similar client-facing role, required.
• Phone sales experience preferred.

KEY COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Safety and Security: The individual actively promotes and personally observes all safety procedures. The individual complies with Environmental, Safety, and Hazardous Communications requirements.
• Operational Excellence: The individual is dedicated to providing organizational systems for measuring work. The individual seeks to reduce variances in organizational processes.
• Interpersonal Skills: The individual remains open to other ideas and exhibits a willingness to try new things.
• Relationships with Others: The individual works effectively with others, including superiors and colleagues. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
• Problem Solving: The individual participates in the continuous improvement process by attending meetings and presenting problems and possible solutions to the appropriate personnel.
• Communication and Contact: The individual communicates effectively both verbally and written with superiors, colleagues, and individuals inside and outside the Company.
• Planning/Organizing: The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality Control: The individual demonstrates accuracy, thoroughness, and monitors their own work to ensure quality. The individual delivers the highest quality products that meet the requirements of internal and external customers.
• Adaptability: The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events.
• Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. The individual completes all duties as assigned, trains as required, and rotates into other departments as required.

This position is open until filled. Applications will be reviewed on an ongoing basis.

The compensation range represents the anticipated low and high end of the pay range for this position. Actual compensation will depend on factors such as experience, skills, and internal equity.

Total Rewards
The compensation range for this position is $67,400.00 - $101,000.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.