Heritage Builders -Inside Sales Manager (Virtual) - Residential Roofing Location: Fully Remote (U.S.-Based), East Coast Hours Required - New Jersey Preferred Compensation: $80,000 Base Salary + Performance Incentive Plan On-Target Earnings: $150,000-$200,000+ Position Summary We are seeking a high-performing Inside Sales Manager to own the performance of our phone-based sales team. . This is a builder role, not a maintenance role. You will start by leading a team of approximately 10 (and growing) of remote sales representatives responsible for selling re-roofs through a fully virtual sales process. Your primary objective is simple: increase revenue per rep by installing world-class coaching, speed-to-lead, follow-up discipline, and KPI accountability. What You Will Own You will be directly responsible for team quota and the systems that drive it: • Own team sales targets: daily, weekly and monthly revenue, close rate and conversion metrics. • Build and lead a structured call-review and coaching program, including scorecards, call grading, role-playing, objection handling, and closing drills. • Establish and enforce speed-to-lead standards with first-contact expectations measured in seconds/minutes (• Create structured, multi-touch follow-up processes (calls, text, email) to maximize conversion throughout longer homeowner buying cycles. • Develop and manage KPI dashboards focused on speed-to-lead, contact rate, set rate, close rate, average ticket, follow-up completion and pipeline coverage • Run a consistent sales rhythm: daily huddles, weekly call-review sessions, weekly 1:1s with each rep; monthly performance reviews and development plans. • Regularly review recorded calls and provide specific, actionable coaching to improve individual and team performance. • Partner with leadership to improve scripts, sales processes, reporting, and technology utilization as we scale • Assist with recruiting, interviewing and onboarding and developing future sales representatives. • Act as a player-coach when needed: jump into live customer calls to model best practices and help secure key opportunities. Required Qualifications • 3+ years leading and coaching a remote inside sales team (phone or zoom-based), ideally 10-15+ reps • Proven track record implementing a repeatable call-coaching system that improved close rates and/or revenue per rep leading and coaching remote inside sales teams. • Experience selling and managing teams selling high-ticket residential home improvement products valued at $10,000+. • Roofing industry experience strongly preferred. • Candidates from solar, windows, siding, remodeling, bath, kitchen, HVAC or similar industries will also be considered. • Strong understanding of homeowner psychology, financing conversations, and multi-touch sales cycles. • Experience building and enforcing speed-to-lead and structured follow-up systems. • Strong CRM, pipeline management skills; you enforce clean data and activity tracking. • Metrics-driven leadership style with the ability to manage through KPIs, not feelings. • Ability to thrive in a fast-paced, growth-oriented environment with evolving structure. • Willingness to personally engage in sales conversations and "get on the phone" withthe team when needed. Ideal Candidate Profile The ideal candidate comes from roofing, solar, HVAC, or another high-ticket home improvement environment and has already built coaching systems, follow-up discipline, and accountability structures that moved the numbers. You are energized by building processes, developing people, and turning an inside sales team into a consistent, predictable revenue machine. Benefits • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Employee Discount Program • Paid Time Off and Company Holidays • Remote Work Flexibility • Professional Development Opportunities • Clear Career Growth path within a national roofing platform as the team and brand scale