Inside Account Manager

Paxton Access

• $40K — $125K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in sales or a related role
  • Proven track record of managing a client base with KPIs and targets
  • Strong communication skills
  • Ability to foster and maintain customer relationships
  • Experience in territory management and growth strategies

Responsibilities

  • Collaborate with the outside territory manager to develop success strategies
  • Serve as the main contact for customers and distributors in the territory
  • Handle inquiries related to pricing, quotes, and challenges from distribution branches
  • Make daily outgoing calls to new and existing customers, summarizing discussions in reports
  • Coordinate with outside sales to fill training classes and follow up with attendees
  • Follow up on leads from trade shows and training sessions
  • Conduct customer meetings and attend trade shows at least quarterly
  • Provide technical support to customers, coordinating with the Support team for resolutions

Benefits

  • Opportunity for significant commission earnings
  • Supportive team environment that values collaboration
  • Focus on personal growth and development
  • Encouragement to apply even if not all qualifications are met
  • Access to training and resources for success
Full Job Description

About the role

Join our Sales team based in Greenville, where you'll support the wider sales team and play an integral part of managing the communications between Paxton and our customers.
  • Collaborate with the outside territory manager weekly to develop and execute strategies for success, addressing areas requiring local or management attention.
  • Serve as the main point of contact for customers, distributors, and external contacts within the identified territory, fostering strong relationships.
  • Act as the contact for all distribution branches, handling inquiries related to pricing, quotes, expedites, and challenges.
  • Make a outgoing calls daily to both new and existing customers, providing detailed meeting reports summarizing discussions and outlining next steps.
  • Prioritize working with outside sales to fill training classes, confirming attendance, and following up with attendees.
  • Follow up on leads generated from trade shows, training sessions, and other events.
  • Take responsibility for territory growth, meeting quarterly/annual targets set in collaboration with management.
  • Conduct customer meetings and attend trade shows in the territory at least once every four months.
  • Stay informed and updated on all hardware and software (UI), delivering perfect pitches and webinars to customers.
  • Provide support to customers facing technical or support challenges, coordinating with the Support team and other departments to ensure timely resolutions. Track and escalate sensitive concerns as needed.

What are we looking for?
  • Previous experience in a similar or sales based role, managing your own client base with KPIs & targets.
  • Excellent communication skills and a strong drive to achieve customer success.

We offer a base salary of up to $40,000, with the opportunity to earn an additional $85,000 in commission. Following successful onboarding, on-target earnings can reach up to $125,000.

The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc

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