INNOVATION & TECHNOLOGY ANALYST I - OPERATIONS

City of Riverside, CA

$86K — $113K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, or related field OR Associate's Degree with three years of relevant experience OR High School diploma with five years of relevant experience.
  • One year of work experience in computer science, information systems, voice/data communications, or related fields.
  • Possession of a valid California Motor Vehicle Operator's License.
  • Ability to pass an extensive police background check if assigned to the Police Department.
  • Certifications in Microsoft, VMware, Dell, CompTIA, or similar programs are highly desirable.

Responsibilities

  • Perform system analysis, troubleshooting, and maintenance of information systems and applications.
  • Provide technical assistance to users in line with information system policies.
  • Participate in evaluating and implementing new systems and upgrades.
  • Prepare technical reports using database and reporting tools.
  • Conduct research and recommend hardware and software according to City standards.
  • Develop system documentation and user manuals for assigned systems and applications.
  • Coordinate training sessions for users on assigned systems and projects.

Benefits

  • Retirement plans with options depending on hire date, with the City not participating in Social Security.
  • Health insurance with substantial contribution from the City for HMO plans.
  • Comprehensive dental and vision insurance coverage.
  • Group life insurance provided by the City with additional voluntary options available.
  • Generous leave benefits, including vacation and sick leave.
  • Deferred compensation plans with employer contributions.
  • Flexible spending accounts and optional long-term disability plans.
Full Job Description
Salary : $86,232.00 - $113,412.00 Annually
Location : Riverside, CA
Job Type: Full-time
Job Number: 26-9251-04
Department: Innovation and Technology
Division: INNOV AND TECHNOLOGY - OPERS
Opening Date: 06/18/2026
Closing Date: 7/5/2026 11:59 PM Pacific

The Position
The City of Riverside, Innovation and Technology Department is accepting applications for the position of INNOVATION AND TECHNOLOGY ANALYST I to fill one (1) vacancy in the Operations Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.
Under general supervision, an Innovation and Technology Analyst I will perform a variety of professional, technical and analytical duties in the areas of programming, testing, troubleshooting, installation, implementation, documentation and maintenance of assigned systems, databases, programs and applications; and perform other duties as assigned.

Work Performed
Typical duties may include, but are not limited to, the following:
  • Perform routine system analysis in the design, development, implementation, maintenance and troubleshooting of information systems, networks, servers, supporting hardware and software applications.
  • Provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
  • Participate in evaluating, planning, implementing and integrating new systems and current system upgrades.
  • Prepare and design technical reports through database and report writing tools.
  • Develop time management tasks as they relate to a project implementation.
  • Perform research, gather costing information, vendor quotes and recommend hardware and software based on current or new City standards.
  • Develop and produce system documentation, instructional and procedural manuals.
  • Coordinate and conduct training for client users on assigned systems, applications, or other special projects.
  • Work with administration and propose enhancements to improve services, policies, and procedures.
  • Maintain effective and professional relationships with vendors and their technical support personnel.

Qualifications
Option I:
  • Education: Equivalent to a Bachelor's Degree in Computer Science, Information Systems, or closely related field.

  • Experience: One year of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.

Option II:
  • Education: Equivalent to an Associate's Degree in Computer Science, Information Systems, or closely related field.

  • Experience: Three years of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.

Option III:
  • Education: High School graduation or satisfactory equivalent (GED).

  • Experience: Five years of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.

Necessary Special Requirement:
  • Possession of an appropriate, valid, class "C" California Motor Vehicle Operator's License.
  • When assigned to the Police Department, must be able to successfully pass an extensive police background.

Highly Desired Qualifications:
  • One year of experience with the following:
    • Active Directory Maintenance and familiarity with Microsoft 365 Admin Portal.
    • Configuring and rack and stacking servers in a Data Center Environment.
    • Maintaining backup systems and media.
    • Maintaining and running Windows Server Patching and updating.
    • Service Request and Time Management systems and environments.
  • General knowledge of Windows, Linux, Oracle and MSSQL fields of work.
  • Certifications with Microsoft, VMware, Dell, CompTIA or similar programs.


Selection Process
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire
FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide).
The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:
  1. An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.
  2. An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
Benefit Level II includes Senior Management, Management and Professional classifications (Exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:
  • Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
  • Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
  • Health Insurance - The City offers six health insurance plans and contributes up to $1,734 per month for HMO plans (family coverage).
  • Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.
  • Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
  • Life Insurance - The City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).
  • Deferred Compensation - The City will contribute the following amounts per month, with a minimum employee contribution of $12.50 per check:
    • Management and Professional Units: $150/month
    • Senior Management Unit: $175/month
  • Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the Fringe Benefits and Salary Plan for specific details.
  • Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
  • Long Term Disability - The City offers optional enrollment in the Long-Term Disability Plan.
  • LegalEase Plan - Optional legal services plan for employees and eligible dependents.
  • Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents.
  • Vacation Accrual - 0-9 yrs. = 144 hrs., 10+ yrs. = 184 hrs.
  • Administrative Leave -
    • Management and Professional Units: 64 hrs. per fiscal year.
    • Senior Management Unit: 80 hrs. per fiscal year.

For additional benefits information, please visit the following website:

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.
01

Instructions: The information on the application and your responses to the following supplemental questions will be used to determine whether you meet the minimum and/or highly desirable qualifications for the position in which you are applying. Detailed responses must be provided for each question in order to ensure qualifications are properly considered.
(*Do not refer to a resume in lieu of completing the supplemental questions).
Employers listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
  • I understand.

02

Please indicate the highest level of education that you have completed.
  • Less than a High School Diploma or GED
  • High School diploma or GED
  • Some college (up to 59 semester units or 89 quarter units)
  • Associate's degree or equivalent (60 semester or 90 quarter units)
  • Bachelor's degree or equivalent (120 semester or 180 quarter units)
  • Master's degree
  • PhD

03

Please indicate the amount of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.
  • Less than 1 year
  • More than 2 years, less than 3 years
  • More than 3 years, less than 5 years
  • 5 years, or more

04

Please indicate the areas in which you possess a minimum of 1 year of experience. Check all that apply.
  • Active Directory Maintenance and Microsoft 365 Admin Portal.
  • Configuring and rack and stacking servers in a Data Center Environment.
  • Maintaining backup systems and media.
  • Maintaining, running, and updating Windows Server Patching.
  • Service request, time management systems, and environments.
  • None

05

Do you have general knowledge of Windows, Linux, Oracle and MSSQL fields of work?
  • Yes
  • No

06

Do you possess certifications with Microsoft, VMware, Dell, CompTIA or similar certification? Please check all that apply.
  • Microsoft
  • VMware
  • Dell
  • CompTIA
  • Similar Certification
  • I do not possess certifications in these areas.

07

If you answered "similar certification" to question #6, please list the certification(s) below.
08

This position is designated to support the City of Riverside Police Department and therefore the selected candidate must pass an extensive PD Background Check as a condition of employment.
  • I Understand

09

Please indicate the type of valid driver's license you currently possess.
  • None
  • Class A
  • Class B
  • Class C
  • Out of State License

10

Certification: I understand that I cannot update my application once it has been submitted. Therefore, I have fully completed ALL sections, provided full descriptions of my duties and responsibilities for each employer, and have fully answered ALL questions on the Supplemental Questionnaire. (Do not refer to a resume or other documentation, as it will not be reviewed. ) Employers and/or experience noted on the Supplemental Questionnaire must also be included and fully detailed on the Application.
  • I understand.

Required Question

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