Aramark

Infrastructure Technical Analyst - Network Engineer

Aramark$75K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Minimum of 5 years of experience in IT, focusing on network and infrastructure environments
  • Experience with complex, distributed environments in POS or customer-facing technologies (hospitality, retail, gaming, etc.)
  • Strong knowledge of WAN, LAN, WLAN, and IPSec networking
  • Proficiency with firewalls (preferably Fortinet) and Cisco switches and routing technologies
  • Familiarity with network monitoring tools (e.g., SolarWinds) and service management platforms (e.g., ServiceNow)
  • Strong troubleshooting, analytical, communication, and customer service skills

Responsibilities

  • Collaborate with internal teams and external clients as a Subject Matter Expert (SME) for network infrastructure
  • Support deployment and turn-up of Fortinet firewalls, switches, and Cisco environments
  • Perform remote configuration, monitoring, and maintenance of network infrastructure at field locations
  • Troubleshoot and resolve network outages in collaboration with internal teams, client IT, and service providers
  • Adhere to IT service management practices by documenting incidents and requests within ServiceNow
  • Perform firewall firmware upgrades and policy updates
  • Support ongoing network health monitoring and optimization efforts

Benefits

  • Opportunities for professional development and certifications
  • Collaborative work environment with a focus on innovation
  • Support for work-life balance with manageable travel requirements
  • Comprehensive health and wellness programs
  • Employee discounts on Aramark services and products
Full Job Description
Job Description

Aramark is seeking a skilled and motivated Network Engineer to support the implementation, maintenance, and operation of network infrastructure across our Field Support Services division. This role is responsible for delivering secure, reliable connectivity for mission-critical consumer technology solutions and operational systems at Aramark's field locations.
The Network Engineer will provide both remote support and hands-on technical expertise in the deployment and troubleshooting of network and network security solutions. This position requires strong analytical and customer service skills, with the ability to collaborate effectively with internal IT teams, client IT organizations, and third-party vendors. Travel target is 25%. This role reports to the Network Manager, Infrastructure Services

Job Responsibilities

  • Network Infrastructure Deployment & Support
    • Collaborate with internal teams and external clients as a Subject Matter Expert (SME) for network infrastructure.
    • Support the deployment and turn-up of Fortinet firewalls, Fortinet switches, and Cisco switching environments.
    • Perform remote configuration, monitoring, and maintenance of network infrastructure at field locations
    • Assist with network upgrades, expansions, and lifecycle initiatives
    Operations & Incident Management
    • Serve as a Level 2 escalation resource for firewall monitoring and network incidents
    • Troubleshoot and resolve network outages in collaboration with internal teams, client IT, and service providers
    • Manage and prioritize incidents and service requests through established support queues
    Change & Service Management
    • Adhere to IT service management practices by documenting incidents, requests, and problems within ServiceNow
    • Follow change management procedures when implementing updates or performing maintenance
    • Ensure accurate documentation to support reporting and service metrics
    Maintenance & Optimization
    • Perform firewall firmware upgrades, policy updates, and device decommissioning
    • Support ongoing network health, performance monitoring, and optimization efforts
    • Maintain up-to-date documentation of configurations and standard procedures


Qualifications
• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Minimum of 5 years of experience in information technology, with a focus on network and infrastructure environments
• Experience working in complex, distributed environments supporting POS or customer-facing technologies preferred (hospitality, retail, gaming, or similar industries)
Technical Expertise:
• WAN, LAN, WLAN, IPSec networking
• Firewalls (Fortinet preferred), switches (Cisco), routing technologies
• Network monitoring and management tools (e.g., SolarWinds)
• Service management platforms (e.g., ServiceNow)
Additional Qualifications:
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Familiarity with IT service delivery best practices and frameworks
• Certifications such as CCNP, Fortinet NSE, MCSE, or VMware are a plus

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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