Responsibilities:

• Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk, and data encryption.

• Install, configure, and troubleshoot end‑user applications and certificates.

• Restore and migrate data, decrypt inaccessible files, and apply or troubleshoot file permissions.

• Document all work in trouble tickets while meeting required SLAs and quality standards.

• Patch network ports, trace lines, and support installation of network switches.

• Configure and maintain UPS devices, including battery replacements, failure troubleshooting, vendor coordination, and scheduling customer downtime.

• Install and support VOIP phones and voicemail systems.

• Configure multifunction devices for print, scan, and fax; coordinate multi‑step hardware replacements with vendors.

• Plan and execute user moves, including connectivity, devices, and phones.

• Maintain and troubleshoot local security/badging systems.

• Prepare obsolete assets for compliant disposal.

• Collaborate with and support other IT teams as needed.

• Provide support for both unclassified and classified systems.

Qualifications:

Required: 

• Active TS/SCI with polygraph.

• Bachelor’s degree or equivalent experience, plus at least five years in a relevant technical role.

• Strong proficiency with Windows desktop operating systems and Dell hardware.

• Proficiency with Microsoft Office Suite.

• Solid understanding of network communications and troubleshooting methodologies.

• Excellent written and verbal communication skills paired with strong customer service ability.

• Ability to work independently with minimal supervision while managing time effectively.

• Current Security+ certification.

Desired:

• Linux training or hands‑on Linux experience.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: