NVIDIA Corporation

Infrastructure Solutions Architect - OEM

NVIDIA Corporation$152K — $287K *
US-Anywhere
+ 2 other locationsRemote
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • U.S. citizen with active TS/SCI clearance required
  • BS or MS in Computer/Electrical Engineering or Computer Science
  • 5+ years in engineering, with 3+ years in customer-facing support
  • Strong system software skills across firmware and OS
  • Expert knowledge in data center infrastructure and networking
  • Excellent communication and organizational abilities
  • Willingness to travel up to 35%, including weekends

Responsibilities

  • Act as the senior technical contact for OEM Federal deployments of NVIDIA platforms
  • Manage customer issues end-to-end, prioritizing resolution of platform and firmware problems
  • Conduct failure analysis and RMA procedures for Federal deployments
  • Navigate Federal security frameworks and assist customers with hardware returns
  • Collaborate with OEM Federal support teams to resolve issues and enhance knowledge base

Benefits

  • Equity options available
  • Comprehensive health benefits
  • Support for professional growth in an innovative environment
  • Inclusive and collaborative workplace culture
  • Opportunity to work on cutting-edge technology projects
Full Job Description
We are looking for an Infrastructure Solutions Architect to help revolutionize computing. At NVIDIA, we encourage an inclusive and collaborative environment where ambitious individuals can grow. Our dedication to innovation and excellence has made us a leader in technology. We are now seeking outstanding talent to join us on this journey.

What you'll be doing:
  • Serve as the senior technical point of contact for OEM Federal deployments of NVIDIA GPU-accelerated platforms, including PCIe GPUs, HGX, and MGX systems, addressing any blocking issues.
  • Own Issues End to End: Take responsibility for customer issues from start to finish - prioritizing platform, firmware, and workload problems. Drive these issues through the OEM's support tiers into NVIDIA engineering with the necessary logs and reproduction details to identify the root cause. Follow through with the customer until resolution.
  • Failure Analysis & RMA: Establish and complete diagnostic, RMA eligibility, and replacement procedures for Federal deployments. This includes situations where failed hardware and logs must remain on-site at the customer facility.
  • Navigate Federal security frameworks including FedRAMP, IL5/IL6, and air-gapped (SCIF) environments, and help the customer meet sanitization and chain-of-custody requirements for hardware returns.
  • Partner with OEM Federal support and services teams to reduce blocking issues and unnecessary dispatches. Detail failure signatures to build the Federal knowledge base and apply AI tools where the environment allows.


What we need to see:
  • Due to the classified nature of the work, the selected candidate must be a U.S. citizen and possess and maintain an active U.S. Government TS/SCI clearance. Certain Intelligence Community customer assignments may also require a current U.S. Government-administered Counterintelligence Scope or Full Scope Polygraph.
  • BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience
  • 5+ years of engineering experience on multi-GPU platforms, including at least 3 years in a customer-facing support, field engineering, or blocking issue role.
  • Strong system software expertise across firmware, BIOS, kernel, drivers, and operating systems, with the ability to troubleshoot, optimize, and customize Linux environments for AI/ML workloads.
  • Expert knowledge of data center infrastructure - x86/ARM systems, high-performance storage, and low-latency networking (InfiniBand/RDMA).
  • Professional-level communication and organizational skills, including adjusting to the technical level of the audience, staying calm and focused in negative situations, and driving issues through to closure.
  • This role requires up to 35% travel to customer, partner, and data center sites, including secure facilities, and occasional weekend and holiday coverage.


Ways to stand out from the crowd:
  • Dell Ecosystem Expertise: Proven experience with Dell PowerEdge GPU servers and Dell's management software (OpenManage, APEX), and familiarity with Dell's support and process for handling blocking issues.
  • Federal Mission Experience: Direct experience supporting DoD, Intelligence Community, or Civilian agency deployments, and comfort operating within their security and logistics constraints.
  • Programming Depth: Proficiency in Python for building custom diagnostic and analysis tooling, and C/C++ for platform OS, firmware, and driver work.
  • Cluster & HPC Technologies: Containerized and scheduled environments (Docker, Kubernetes, Slurm) and upper layer protocols such as NCCL and MPI.
  • Performance Analysis: Experience analyzing performance of distributed GPU-accelerated workloads.


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 152,000 USD - 241,500 USD for Level 3, and 184,000 USD - 287,500 USD for Level 4.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September 21, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

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