Job Summary: The Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro's cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions.

Reporting Relationship: Director, Infrastructure Services

Shift: General business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role:

• Support Virtual Machines (VM's) in vSphere and AOS environments
• Configure and support Azure App Services, Azure Relays, and App Service Plans
• Manage Azure resource groups/resources as recommended by Engineering
• Manage Azure permissions and Azure SSL certificate renewals
• Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services
• Monitor Azure email alerts and take appropriate action as needed
• Serve as a subject matter expert for virtual machines and cloud infrastructure
• Analyze and resolve support incidents and recommend changes to existing configuration processes
• Participate in or lead customer disaster recovery and business continuity testing
• Collaborate with customers to troubleshoot and understand issues that are assigned
• Work independently while establishing procedures and guidelines to perform job functions
• Participate in on-call support phone rotation
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree in Information Technology or a related field
• 3+ years of server and network administration
• Experience with cloud infrastructure, including administration and configuration in Azure or AWS
• Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights
• Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions
• Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS
• Experience with Nutanix AHV and AOS environments
• Experience creating and deploying OVF/OVA templates with customization
• Experience supporting VMs in a vSphere environment
• Server administration experience across Azure, VMware, AOS, and Windows Server environments
• Experience with remote support tools such as Bomgar or Windows Remote Desktop
• Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred
• General knowledge of industry best practices and technologies
• Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
• Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
• Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels
• Excellent verbal and written communication skills
• Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment

Preferred Qualifications:

• CompTIA Security+, A+, or Network +
• Microsoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure
• Microsoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016
• Microsoft Certified: Azure Fundamentals
• VMware Certified Professional

Remote Work Requirements:

• Must have high-speed reliable internet access with a hard-wired connection
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Benefits:

At ScriptPro, we believe that our employees are our greatest asset. That's why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions:

It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.

This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization's security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions:

Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.