Infrastructure Services Manager (Americas) / AMER Run Tribe Leader

AXA SA$102K — $153K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years managing infrastructure operations and complex IT environments.
  • Strong knowledge of virtualization, storage, OS, network, and security solutions.
  • Experience leading cross-functional teams and managing vendor relationships.
  • Desirable certifications include ITIL, Agile, Microsoft, VMware, or Redhat.
  • Excellent communication skills in a multicultural environment.
  • Proven ability to drive change and optimize processes using automation.
  • Fluent in English with a strategic approach to managing global priorities.

Responsibilities

  • Lead regional teams in a dynamic 24/7 network and infrastructure service environment.
  • Ensure infrastructure solutions are reliable and secure, meeting global standards.
  • Manage vendor relationships, budgets, and project portfolios for seamless service delivery.
  • Collaborate with global teams to align regional operations with worldwide initiatives.
  • Drive automation and process optimization to enhance operational efficiency.
  • Oversee incident, change, and problem management to maintain service levels.
  • Support global infrastructure projects and ensure smooth policy adherence.

Benefits

  • 20 days Annual Leave, increasing to 25 with tenure.
  • 8 Paid Company Holidays.
  • Comprehensive Medical, Dental, Vision, and Life Insurance.
  • 401(k) Pension Plan with Employer match.
  • Paid Parental Leave and Education Reimbursement.
  • Hybrid work model allowing 3 days in the office per week.
  • Regularly reviewed benefits package to ensure competitiveness.
Full Job Description
What you'll be doing:
  • Leading regional teams supporting network and infrastructure services across North and South America in a dynamic, 24/7 environment.
  • Ensuring all infrastructure solutions are reliable, secure, and meet global security and quality standards.
  • Managing vendor relationships, budgets, and project portfolios to deliver seamless service and continuous improvements.
  • Collaborating with global teams to align regional operations with worldwide initiatives like ONE Network, ID, and ATLAS.
  • Driving automation, process optimization, and leveraging AI tools to enhance operational efficiency.
  • Overseeing incident, change, and problem management to uphold high service levels and security compliance.
  • Supporting global infrastructure projects, rollouts, and security audits, ensuring smooth deployment and adherence to policies.
  • Fostering a culture of excellence, innovation, and continuous improvement within your teams.

What you'll bring:
  • 5+ years of experience managing infrastructure operations and supporting complex IT environments.
  • Strong technical knowledge of virtualization, storage, OS, network, and security solutions.
  • Proven leadership in managing cross-functional teams, vendors, and budgets effectively.
  • Certifications such as ITIL, Agile, Microsoft, VMware, or Redhat are highly desirable.
  • Excellent communication and stakeholder management skills in a multicultural, matrix organization.
  • Ability to drive change, optimize processes, and implement automation initiatives.
  • Fluency in English and a proactive, strategic mindset to manage global and regional priorities.


What we offer:

At AXA Partners US, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Salary range: $102,176 - $153,264 USD Annually
  • Annual Company & Performance based discretionary Bonus up to 12%
  • 20 days Annual Leave (rising to 25 days based on length of service)
  • 8 Paid Company Holidays
  • Medical, Dental, Vision and Life Insurance
  • HSA, FSA and HRA available + Employer Contribution
  • 401(k) Pension Plan & Employer match
  • Paid Parental Leave
  • Education Reimbursement
  • Hybrid Work - 3 days in the office per week
  • For more information about benefits, click here; https://www.careers.axapartners.com/global/en/us-benefits


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