Role Overview:The Service Delivery Manager (Infrastructure) will lead and oversee infrastructure delivery, focusing on Linux and DevOps platforms, data center operations, audits, and compliance. This role involves managing large, distributed onshore/offshore teams and ensuring high availability, performance, and security across various infrastructure towers.
Key Responsibilities:- Lead and oversee Linux and DevOps platforms, ensuring high availability, performance, and security.
- Provide architectural and troubleshooting guidance for complex infrastructure issues.
- Review and guide automation, monitoring, and configuration management practices.
- Support cloud-related initiatives with hands-on or advisory exposure to AWS.
- Own end-to-end delivery for assigned scope, including operations, escalations, and improvements.
- Ensure compliance with SLAs and KPIs across onshore and offshore teams.
- Act as an escalation point for critical issues.
- Provide oversight and coordination across multiple infrastructure towers, including Windows Server, Network, Database (DBA), Storage & Backup.
- Leverage deep organizational knowledge to align cross-platform dependencies and resolve systemic issues.
- Support Data Center-related audits, capacity planning, and infrastructure assessments.
- Coordinate with vendors and internal teams for hardware lifecycle and audit readiness.
- Serve as the primary onshore interface for customers and senior stakeholders.
- Coordinate closely with offshore teams, ensuring alignment, clear communication, and effective handovers.
- Mentor technical leads and engineers across towers.
- Support workforce planning, knowledge continuity, and succession planning.
Required Skills:- Strong hands-on and leadership experience in Linux and DevOps.
- Broad exposure to Windows, Network, DBA, Storage & Backup platforms.
- Practical experience or working knowledge of AWS cloud services.
- Experience managing large, distributed onshore/offshore teams.
- Strong understanding of ITIL-based service management and delivery governance.
- Excellent stakeholder management and communication skills.
- Strong understanding of Data Center hardware specifications, audits, and compliance requirements.
Qualifications:Preferred Skills:- Puppet
- AWS DevOps and Automation
