Responsibilities

As an Infrastructure Program Manager with Hines, you will lead and support the execution of infrastructure buildouts, office deployments, and relocations across our global portfolio. This role is a hybrid of program delivery, technical oversight, and on-site execution. The ideal candidate brings a strong, well-rounded understanding of enterprise infrastructure and can effectively coordinate and oversee implementations across networking, servers, end-user devices, and power systems. Responsibilities include, but are not limited to:

• Infrastructure Program Delivery
• Lead and coordinate infrastructure workstreams for office buildouts, moves, and renovations
• Oversee implementation across:
• Network architecture (LAN/WAN)
• Enterprise WiFi design and deployment
• Server and core infrastructure
• End-user devices (workstations and office technology)
• Power and redundancy systems (UPS, failover, resiliency planning)
• Manage timelines, dependencies, risks, and deliverables to ensure successful execution
• On-Site Execution & Deployment
• Serve as the on-site infrastructure lead during critical phases of deployments and office moves
• Coordinate vendors, contractors, and internal teams during installation and cutover activities
• Identify and resolve issues in real time to ensure smooth go-lives
• Technical Oversight
• Provide informed oversight across infrastructure domains without requiring day-to-day hands-on engineering
• Review and validate designs from vendors and internal teams
• Ensure alignment across networking, compute, end-user, and physical infrastructure
• Identify risks, gaps, and dependencies across systems
• AI-First Program Delivery & Optimization
• Apply an AI-first approach to program planning and execution, leveraging tools such as Microsoft Copilot and AI-assisted workflows
• Use AI to improve project planning, scheduling, risk identification, and dependency tracking
• Streamline coordination, status reporting, and communication through automation and AI-assisted insights
• Identify opportunities to embed AI into infrastructure deployment processes, vendor coordination, and operational handoffs
• Stay current on emerging AI capabilities and apply them to improve delivery speed, consistency, and quality
• Documentation, Diagramming & Standards
• Develop and maintain clear project documentation, deployment standards, and runbooks
• Create infrastructure layouts, workflows, and deployment diagrams using tools such as Microsoft Visio (or similar)
• Ensure documentation reflects both current-state implementations and scalable future-state designs
• Contribute to the continuous improvement of infrastructure standards and delivery methodologies
• Team & Vendor Coordination
• Coordinate work across infrastructure engineers, offshore resources, and third-party vendors
• Help prioritize and direct execution across distributed teams
• Act as a key liaison between technical teams, project stakeholders, and business partners
• Standards & Quality Assurance
• Ensure all deployments align with Hines infrastructure standards and best practices
• Contribute to the development and refinement of deployment standards and processes
• Promote consistency, scalability, and repeatability across all office environments

Minimum Requirements include:

• Bachelor's degree from an accredited institution

• Six or more years of experience in IT Infrastructure, with exposure across multiple domains

• Strong working knowledge (not necessarily hands-on) of:

  • Enterprise networking (routing, switching, WAN)

     

  • WiFi design and deployment

  • Servers and core compute infrastructure

  • End-user devices (workstations, office technology)

  • Power redundancy and resiliency concepts (UPS, failover strategies)

  • Experience leading or supporting infrastructure deployments (office buildouts, relocations, or similar projects)

  • Ability to review and understand technical designs across multiple infrastructure domains

  • Strong coordination and organizational skills in fast-paced environments

  • Excellent communication and stakeholder management skills

  • Willingness to travel for on-site project execution

• Experience in construction or workplace technology environments

• Experience working with offshore or distributed teams

• Familiarity with structured cabling and physical infrastructure design

• Experience leveraging AI tools to improve project delivery, reporting, or operational workflows

• Certifications such as PMP, CCNA, or equivalent