Job Summary

This is a professional (working) level position responsible for maintaining the operation of select WAN and Optical related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. This position is based on-site and does not offer remote work options.

The position is critical as it supports students and staff across all University System of Georgia (USG) and Georgia Department of Education (GaDOE) institutions. The Infrastructure Engineer ensures that the technological needs of these stakeholders are met efficiently, contributing to a seamless educational and administrative experience.

Responsibilities

1. Responds to network service interruptions.
2. Installs new network devices.
3. Designs, implements and manages WAN and Optical infrastructure.
4. Works with vendors to obtain quotes and procure parts, supplies and equipment.
5. Schedules network maintenance.
6. Configures and troubleshoots networking equipment.
7. Monitors network utilization trends, gathers statistics, and analyzes data for proactive network
   capacity planning.
8. Provides consultation, technical expertise, information and support to central office staff, USG
   institutions and other customers.
9. Designs, implements, and manages enterprise data, voice, optical, and wireless networks.
10. Works as a member of a 24 hour on-call rotation for network emergencies and outages.
11. Performs related duties as assigned.

Required Qualifications

1. Baccalaureate degree preferred, or equivalent combination of education, training, and experience.
2. Over three years of related experience required.

Knowledge, Skills, & Abilities

1. Knowledge of project management principles.
2. Knowledge of networking/routing infrastructure and protocols..
3. Knowledge of Board of Regents policies and procedures.
4. Skill in collaborating with multiple constituents.
5. Skill in decision making and problem solving.
6. Skill in interpersonal relations and in dealing with the public.
7. Skill in oral and written communication.
8. Ability to respond diplomatically to sensitive and critical issues.
9. Ability to effectively multi-task.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

Other Information

SUPERVISORY CONTROLS:

1. The supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
2. This position has no supervisory responsibilities.

COMPLEXITY/SCOPE OF WORK:

1. The work consists of varied specialized duties. The necessity of providing for the needs of multiple campuses with diverse needs and resources contributes to the complexity of the position.
2. The purpose of this position is to develop, maintain and support network infrastructure. Success in this position contributes to the efficiency and effectiveness of a variety of USG and institutional operations.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

1. The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, or stooping.
2. The position may involve lifting and installing hardware.
3. The work is typically performed in an office.