Bank of America Corporation

Infrastructure Engineer

Bank of America Corporation$100K — $134K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of hands-on experience with ARS Remedy CMDB, Asset, and Service Request applications
  • Experience with ITSM modules, specifically ITSM 9.1 or higher
  • Extensive experience in ITSM Asset Management and related modules
  • Proficiency in building integrations with web services using Atrium Integrator and MuleSoft ESB
  • Excellent skills in Oracle/PL-SQL and custom Remedy development
  • Knowledge of Java, C, or scripting for API development
  • Strong background in analytical thinking and solution design

Responsibilities

  • Provide consulting and expertise on various technologies, shaping the technology strategy for engineering solutions
  • Follow established blueprints and playbooks for compliant design execution
  • Translate business needs into technical definitions and compliance frameworks
  • Assist Technical Analysts to ensure system design aligns with enterprise standards
  • Develop software solutions for optimizing manual processes and inefficiencies
  • Support the implementation and ongoing management of ServiceNow projects
  • Advocate for an inclusive and healthy workplace culture

Benefits

  • Access to industry-leading employee benefits
  • Paid time off to promote work-life balance
  • Resources to support employee impact and community contributions
  • Opportunities for performance-based discretionary awards
  • Engagement in a culture of innovation and continuous improvement
Full Job Description
Job Description:

This job is responsible for working on the least complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. This job facilitates deployment of technical solution by developing templates, playbooks, and automation used during implementation and consistently looking for opportunities to improve the reliability and efficiency of implementing services. Job expectations include embracing a culture of innovation and continuous improvement.

Technology subject matter responsible for the analysis, design, engineering, development and implementation of software development projects with BMC's ITSM, CMDB/Asset, Service Request, Change, Incident ARS Remedy, Oracle SQL development and web technologies. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives and works closely with on-shore and off-shore resources. The candidate should have at least 7 - 10 years of hands-on programming experience

Responsibilities:
  • Provides subject matter expertise and consulting services on a range of technologies, contributing to the technology strategy for end-to-end engineering solutions and providing feedback to the architecture teams
  • Follows reference models, blueprints and playbooks to ensure the design is compliant
  • Assists in translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
  • Assists Technical Analysts by ensuring system design technology solutions comply with enterprise system design and engineering standards
  • Develops software solutions to address manual and repeatable work or inefficient processes
  • Supports an inclusive and healthy working environment
  • Support of the ServiceNow project implementation and sustainability


Required Qualifications:
  • 7+ years of hands on experience with ARS Remedy CMDB, Asset and Service Request applications
  • Experience with other ITSM modules
  • Experience with ITSM 9.1 or higher
  • Extensive experience with ITSM Asset Management, CMDB, Service Request, Change and other ITSM modules
  • Extensive experience building integrations with web services
  • Experience with Atrium Integrator, Atrium Orchestrator and integrations using MuleSoft ESB
  • Experience with custom Remedy workflow, forms, reports and filters design and development to meet specified requirements
  • Excellent Oracle/PL-SQL
  • Experience with Java, C or scripting to develop custom workflow and APIs


Desired Qualifications:
  • Excellent written and verbal communication skills
  • Experience with complex and global projects
  • Very strong analytical skills
  • ITIL Foundations certified or higher
  • B.S. in Computer Science or similar


Skills:
  • Analytical Thinking
  • Application Development
  • Automation
  • Production Support
  • Risk Management
  • Adaptability
  • Architecture
  • DevOps Practices
  • Solution Delivery Process
  • Solution Design
  • Technical Strategy Development
  • Other


Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay and benefits information

Pay range

$100,800.00 - $134,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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