Job Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations

• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools

• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows

• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery

• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making

• Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems

• Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration

• Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls

• Ensure CMDB alignment, ownership tracking, and supportability of automated solutions

• Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management

• Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability

• Document automation solutions, troubleshooting procedures, and operational support processes

• Monitor and optimize automation performance, scalability, and user adoption

• Support production environments by troubleshooting issues and implementing continuous improvements

• Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience

• Minimum of 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation

• Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations

• Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations

• Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD), ITSM, ITOM, IntegrationHub, or related ServiceNow certifications

• Experience supporting End User Support, ITSM, service desk, or enterprise operations teams

• Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms

• Strong understanding of CMDB, asset management, governance, and change management processes

• Experience integrating ServiceNow with enterprise applications using APIs and orchestration tools

• Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms

• Experience working in large enterprise environments with standardized operational and governance practices

• Strong documentation, troubleshooting, and process improvement skills

• Experience supporting infrastructure, cloud, identity, endpoint, or security operations environments