Summary

The Information Technology Specialist (Business Analyst) position in the Administrative Office of the U.S. Courts, Office of the Deputy Director, Case Management Modernization Program Office (CMM). CMM drives change management and adoption practices to achieve delivery of a modernized, efficient, and secure case management environment.

Duties

Help

The Administrative Office of the U.S. Courts, Office of the Deputy Director, Case Management Modernization Program Office (CMM) is seeking an experienced Information Technology Specialist (Business Analyst) to join its team. This position reports to the CMM Chief Product Manager.

The Business Analyst supports the CMM in system design and development efforts by providing business analysis, documenting functional and non-functional requirements, conducting impact analysis, and business process analysis for one or more CMM software products. The incumbent works with product owners to decompose epics and features into user stories, define acceptance criteria, manage the product backlog, research bugs, and prioritize requirements.

The incumbent provides support to the office in an Agile environment and serves on one or more Agile teams composed of IT professionals (both government employees and contractors) and may require interactions with internal partners, courts, defenders, probation and pretrial services offices, and administrative staff in both a technical and business perspective.

The incumbent must have experience performing business analysis, writing user stories and acceptance criteria, eliciting functional and non-functional requirements, documenting business processes, and working in an agile environment. The candidate should have familiarity with the Scaled Agile Framework (SAFe).

The duties of the position include, but are not limited to:

1. Consulting with product owners, customers, key stakeholders, or end users to elicit and specify requirements.
2. Developing requirements into user stories and acceptance criteria.
3. Facilitating product backlog refinement and prioritizing requirements and user stories.
4. Assisting the product owners in defining the product scope, vision, and roadmap.
5. Providing system analysis and subject matter expertise on issues and bugs.
6. Conducting business process analysis, workflow analysis, and business process reengineering.
7. Working closely with all CMM divisions to improve efficiency and effectiveness.
8. Interacting with internal and external stakeholders, IT specialists, contractors, and others to develop and implement optimal technical solutions given time, budget, and cost constraints.
9. Working with product owners, program managers, developers, testers, and end users to ensure application designs meet business requirements.
10. Providing technical assistance and guidance through performing gap analyses, workflow analysis, Analysis of Alternative (AoA) studies, business process modeling, wireframes, and story boards.
11. Leading and providing support for product demonstrations.

Requirements

Help

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below:

• Gathering, eliciting, analyzing, and documenting business requirements from stakeholders in an Agile environment.
• Performing business process modeling to visually map workflows prior to coding or system implementation, identifying process bottlenecks and redundancies, and facilitating alignment between business requirements and IT systems.
• Translating business requirements into functional and technical specifications.
• Identifying gaps between current processes and desired outcomes and recommending process improvements.

Highly Desired:

• Working in an Agile IT organization, participating in iterative development processes, and collaborating with cross-functional teams.
• Operating in federal or regulated environments where traceability, compliance, and risk-aware delivery.
• Experience working in JIRA software.

Applicants with the following certifications are highly desirable:

• Academic Business Analysis Certificate (ABAC)
• Agile Analysis Certificate (AAC)
• Certified Business Analysis Professional (CBAP)
• Certification of Competency in Business Analysis (CCBA)
• Certified Foundation Level Business Analyst (CFLBA)
• Entry Certificate in Business Analysis (ECBA)

Education

This position does not require education to qualify. However, a bachelor's degree (BA or BS) from a four-year college or university in computer science, business information systems, information technology, or a related field is highly desired.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.