SummaryAbout the Position:This position is for the Department of War Education Activity, Information Technology Division's Data Integration/Enterprise Automation team located in Peachtree City, GA.
The Department of Defense Education Activity (DoDEA) is transitioning to the Department of War Education Activity (DoWEA).
This is a Direct Hire Solicitation.DutiesHelp
- Assist in managing existing software quality assurance processes and enforcing existing software and data quality standards.
- Plan and coordinate the development of data structures and data elements to use in the system, and to maximum performance tuning of the databases.
- Develop variety of designs, programming and documentation tasks for IT applicants.
- Prepare project plans, meetings, budgets, standard operating procedures, reports and resource utilization estimates.
- Analyze and maintain inventory of applications/systems and metrics such as cost to build and maintain an application, how often an application is used, and the interrelationships with other applications.
- Develop applications and workflows in ServiceNow and potentially other various programming languages/platforms, such as SharePoint, NET, HTML, JavaScript, CSS, Ajax, XML, and other web languages/tools.
RequirementsHelp
Conditions of employment- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
- Proof of U.S. Citizenship required.
- Direct deposit of pay is required.
- One year probationary period may be required.
- Appointment subject to a suitability/fitness determination, as determined by a background investigation.
- This position requires a Tier 3 (T3) investigation.
- You may be required to sign a transportation agreement.
- Incumbent must possess or obtain Information Assurance Technician Level 2 (IAT) Level II (Intermediate) certification by time of appointment.
- Incumbent must possess or obtain within 6 months of selection Information Technology Infrastructure Library ITIL v3 (or higher) Foundation certification.
- Incumbent must obtain and maintain a Secret Security Clearance.
QualificationsWho May Apply: U.S. Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Specialized Experience: One year of specialized experience which includes: Designing, developing, and/or customizing ServiceNow applications, Service Portal widgets, and automated workflows using JavaScript, HTML, CSS, Angular, and Bootstrap. Configuring Flow Designer, Workflow Engine, Business Rules, Client Scripts, Script Includes, and User Interface Actions to automate business processes. Utilizing ServiceNow Configuration Management Database (CMDB), Common Service Data Model (CSDM), and schema design to ensure data integrity across enterprise modules. Building integrations between ServiceNow and external systems using REST/SOAP web services, IntegrationHub, and mid-server configurations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.
Additional information- Selection is subject to restrictions resulting from Department of War referral system for displaced employees.
- Salary includes applicable locality pay or Local Market Supplement.
- Multiple positions may be filled from this announcement.
- Be advised that effective Jan. 1 2018, under the Tax Cuts and Jobs Act, most civilian employee relocation allowances became taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for the additional Federal, State, and local income taxes incurred as a result of receiving taxable travel income. RITA does not apply to new government employees or employees returning from an overseas assignment for the purpose of separation from Government service. For more information, visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction.html.
- This position is not covered by a bargaining unit.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
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