Support Office - Information Technology (IT) Service Manager - Permanent Full Time

Position Summary:

Covenant Care welcomes all who share a call to serve those most in need.

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Information Technology (IT) Services Manager will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

Reporting to a member of the Senior Leadership Team, the IT Services Manager is responsible for managing and coordinating the activities and operations of all Information Technology services for Covenant Care and Covenant Living including hardware, software, network infrastructure, telecommunications, cybersecurity, system administration, and end-user support.

This position identifies, recommends, develops, implements, and supports cost-effective and sustainable technology solutions that support organizational operations, service delivery, resident care, communication, and strategic priorities.

The IT Services Manager works collaboratively with internal stakeholders and external service providers to support the reliability, security, and ongoing optimization of organizational technology systems and services. The role also provides operational and strategic leadership for technology initiatives and supports organizational risk mitigation and business continuity efforts.

This position will:

• Model the organization's mission, vision, and values, consistently representing Covenant professionally and positively
• Collaborate effectively as a professional team player, supporting the achievement of Covenant's Mission, Vision, and Values

Key Responsibilities include, but are not limited to:

IT Services Leadership & Operations

• Provide leadership and coordination of IT services including infrastructure, systems administration, networks, cybersecurity, and support services
• Oversee implementation, maintenance, and optimization of servers, applications, devices, and telecommunications systems
• Support organization-wide IT projects, upgrades, and system improvements
• Provide technical support, troubleshooting, and training to staff
• Monitor system reliability, security, data integrity, and backup processes
• Manage IT equipment procurement, asset lifecycle, and vendor contracts
• Maintain relationships with external vendors and service providers
• Respond to and resolve complex or escalated IT issues

Strategy & Continuous Improvement

• Evaluate IT systems, services, and support models for effectiveness and sustainability
• Identify and recommend improvements, innovations, and technology solutions aligned with organizational goals

Resource & Project Management

• Support development and monitoring of IT operating and capital budgets
• Coordinate technology projects, vendor deliverables, and service priorities

Advisory & Stakeholder Collaboration

• Act as a liaison between IT, internal departments, and external partners
• Participate in committees, initiatives, and organizational planning
• Stay current on emerging technologies, cybersecurity risks, and industry trends

Risk Management & Compliance

• Support development and implementation of IT policies, procedures, and security practices
• Participate in risk assessments, investigations, and operational reviews

Qualifications:

Education

• Bachelor's degree in Computer Science, Information Technology, or related field
• Equivalent combination of education and experience may be considered

Experience

• 3-5 years of progressive experience in IT services, infrastructure, or systems administration
• Experience in healthcare or multi-site environments is an asset
• Experience with leadership, project coordination, or vendor management is preferred

Knowledge & Skills

• Strong knowledge of IT systems, infrastructure, and cybersecurity principles
• Experience with networks, cloud technologies, and enterprise systems
• Ability to manage multiple priorities and troubleshoot complex issues
• Strong communication, problem-solving, and organizational skills
• Knowledge of IT procurement, budgeting, and lifecycle management
• Proficiency in Microsoft Office and enterprise applications

Certifications / Requirements

• Valid Driver's License and access to reliable transportation
• Relevant IT certifications (networking, cloud, cybersecurity) are an asset

Why Join Covenant Care

• Meaningful work supporting resident-centered care
• Collaborative, mission-driven environment
• Opportunity to lead impactful technology initiatives across Alberta

PLEASE NOTE:

Covenant Care offers a comprehensive compensation and benefits package

All employees new to Covenant Care must provide a criminal record check not older than 3 months ahead of your commencement date. Not having your CRC will delay your ability to commence employment.