Functional Title: Information Technology Business Analyst III Job Title: Information Technology BA III Agency: Dept of Family & Protectve Svc Department: CPI Deputy Director of Field Posting Number: 20567 Closing Date: 09/25/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $5,797.66- $9,508.25 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

General Job Description

DFPS is undertaking a multi-phase initiative to modernize its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System designed to better support the agency's mission and operational needs. Building on the agency's legislative planning effort, including development of the December 2024 transition report to the Texas Legislature, stakeholder engagement activities, market research, and legislative funding approved in 2025, DFPS is now moving from planning into implementation readiness for a modern, modular, cloud-based solution. This effort includes strategic planning, business process redesign, federal CCWIS and APD readiness activities, procurement and vendor onboarding support, data quality and migration planning, interoperability and bidirectional data exchange planning, organizational readiness, training support, and design activities.

DFPS is seeking professionals to serve as members of the Case Management Transformation Program (CMTP) team. Positions in this role support DFPS's Comprehensive Child Welfare Information System (CCWIS) modernization initiative and work collaboratively with program, operational, and information technology partners.

The individual selected will represent the Special Investigation Division and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for the Special Investigation Division.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Why this work matters?

DFPS's mission is to protect children, support families, and promote safe, stable, and permanent outcomes. A modern, well-designed child welfare information system is essential to that mission-enabling frontline staff to spend more time supporting children, families, and vulnerable adults and less time navigating outdated processes and tools. Allowing stakeholders to access the data needed to make important decisions for those DFPS serves. This work directly contributes to improved decision-making, stronger accountability, better data quality, and more timely services, helping ensure DFPS can meet its responsibilities to Texas children, families, and vulnerable adults now and in the future.

Essential Job Functions

Essential duties and responsibilities include, but are not limited to:

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
• Analyze current child welfare business processes and support future-state process design
• Contribute subject matter expertise to requirements development, solution design, and system reviews
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
• Provide input on risks, dependencies, and operational impacts related to system modernization
• Support cross-functional coordination between business and technical stakeholders
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop corresponding documents as required.
• Ensure stakeholders' expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
• Develop and coordinate other special projects and perform other duties as assigned

Knowledge, Skills, and Abilities

Knowledge

• DFPS policies, practices, and workflows
• DFPS organizational structure, business processes, and service delivery environment
• Knowledge of current DFPS applications

• Familiarity with Special Investigation Division operations within the assigned area of responsibility

Skills

• Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders
• Business process analysis and documentation
• Ability to translate program needs into clear business or functional requirements
• Strong written and verbal communication skills
• Ability to review and evaluate system designs and project deliverables
• Ability to cross collaborate with program, technical, and vendor teams

Abilities

• Ability to work effectively in a large, complex organizational environment
• Ability to manage multiple priorities and adapt in a fast-paced project setting
• Ability to analyze problems, identify risks, and recommend practical solutions

• Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiatives

Licensure, Certification, or Registration

• No licensure, certification, or registration is required for this position.
• Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required.

Initial Screening Criteria

Candidates will be screened based upon the following criteria:

• Bachelor's degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year-for-year basis. (Example: Four years of relevant experience may substitute for a bachelor's degree, and vice versa.)
• Minimum of five (5) years of overall DFPS experience, with most recent being in the previous two (2) years
• Work history as a Special Investigator for a minimum of 2 years
• Experience managing others at DFPS.
• Experience participating in business process, system, or IT modernization initiatives
• Experience with collaborating across program and technical teams

Preferred:

• Experience working on large-scale IT or system modernization projects
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
• Knowledge of federal CCWIS requirements and guidance

Additional Information

• This position is project-based and tied to the duration of the CCWIS transformation initiative ending FY 2032
• Work assignments may evolve as DFPS transitions from implementation readiness into phased deployment
• Travel will be required to support stakeholder engagement, workshops, or project activities up to 25% of the time
• Background checks and compliance with DFPS policies are required
• Telework position, headquarters will be the closest available DFPS office to home
• This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other DFPS offices will be required
• Work will be performed under minimal supervision, with considerable latitude for the use of initiative and independent judgment

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.