The Multi-Disciplinary Engineer supports the Missile Defense Agency (MDA) on the Integrated Research and Development
for Enterprise Solutions (IRES) contract. The candidate will:
Expertise and Functions - Deploy, configure, and support customer laptop and desktop computer systems.
- Provide on-site and remote troubleshooting support for customer equipment and fix issues as required.
- Provide on-site customer support for mission and/or test events.
- Deploy, configure, and troubleshoot mobile devices (Phones, tablets and others).
- Provide technical support for enterprise networking and infrastructure projects.
- Resolve daily organizational assigned tasks.
- Track all work using the Remedy ticketing system.
- Provide enterprise printer support.
- Deploy, configure, and troubleshoot software applications.
- Provide COMSEC support to deployed COMSEC equipment and function as the local COMSEC Hand-Receipt Holder re-keying of equipment and general support.
- Provide IPTV and VTC (Video Teleconferencing) support as required.
- Provided network, server and infrastructure support.
- Provide remote support to other team members within the branch.
- Provide rotation of on-call support for after-hours and weekend situations
- Travel to and support remote locations during MDA exercises, occasionally for extended durations (30-90 days).
- Provide VOIP support as needed by the mission and site requirements
- Tele-work is available for brief periods, but on-site support is required for all mission and test events.
- Job Related Travel will also be required. Approximately 10% of the average year.
- Will require off-hours and weekend on-site support during mission/test events.
- Perform as the Trusted Agent for the site.
- Provide escort services for contractors and event visitors, as required by the site director.
- Other duties as assigned
RequirementsQualificationsEducation/Training (both required and desired): - Bachelor's Degree in relevant discipline preferred
- Associates Degree in relevant discipline desired
- High school diploma acceptable with additional years of experience
- Must have a DoD 8570.01 IAT Level II Certification (CompTIA Security+ CE Certification or higher)
- ITILv3 Foundations certification preferred
- CompTIA Network+ certification preferred
- Cisco CCNA certification preferred
- CISSP certification preferred
- Microsoft certification preferred
Experience: - Must have at least 6 years of direct experience in providing IT solutions
- Experience working in a customer-facing support role
Security: - Must be a US citizen
- Active DoD issued Secret Security Clearance required
- Active Top/Secret SCI Clearance preferred
Benefits - Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Salary: $97,000 - $122,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
