Information Solutions Engineers are responsible for solving business problems using a wide-ranging technical content skill set. You will conduct hands-on research and obtain necessary technical context from subject matter experts, while translating it into clear, concise, and structured content. You will support engineering teams in a variety of ways including, but not limited to: building AI native solutions, building tools or apps, documenting projects (software, tools, processes, etc.), editing contributed content written by others, reducing support burden, and fixing or reorganizing existing content.

Responsibilities

Prioritize technical content solutions based on business needs, expected impact, and inputs from various functions. This includes creating roadmaps, aligning with product teams on goals/priorities/deliverables, and developing strategies to achieve goals in the shortest time
• Identify and track appropriate business metrics to measure project success on an ongoing basis
• Work with various teams such as engineers, product management, and design to identify problem areas, remediate through information solutions, and highlight patterns that can help prioritize product features or bug fixes
• Collaborate with engineering and cross-functional teams to gain a better understanding of the product/technology, and partner on common goals. This includes educating partners on the existing health of docs, the problem space, and expected impact of doc solutions, and training engineers to contribute to content

Minimum Qualifications
• BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
• 3+ years of experience in writing, technical documentation, and/or developer outreach for a developer audience
• 2+ years of experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc
• Demonstrated experience in writing, proofreading, and editing
• Demonstrated experience producing and organizing content with a logical flow
• Experience with authoring tools and technologies such as XML, HTML, Markdown, Adobe Photoshop, and Illustrator
• Experience programming, using the command-line, trying out user interfaces, and working with prototype hardware in test environments

Preferred Qualifications
• Experience building AI native workflows for information solutions
• Experience building content engineering and information solutions tools to automate and enhance workflows
• Experience with data science/engineering for content metrics
• Familiarity with information architecture, knowledge management, taxonomies and ontologies
• Experience meeting multiple deadlines

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.