SailPoint IIQ Platform Support Engineer
• SailPoint Support Engineer will require a strong understanding of Identity Access Management (IAM), and Access Governance/SailPoint suites of products
• Minimum 3 to 5 years of experience working with SailPoint technologies (IdentityIQ), concepts and features
• Patching, upgrades, system monitoring, and performance optimization
• Resolving defects and tickets to support access management operations. Additionally, the team handles day-to-day operational monitoring and provides support to audit, compliance and application teams by addressing user questions and issues.
• Install, customize, configure, and support identity provisioning and governance tools;
• Experience with IdentityIQ Administration and Implementation.
• Strong IAM domain knowledge & Experience in IAM area of Identity Access Management, SailPoint IIQ
• Experience in understanding the requirements related to audit and compliance reporting
• Strong experience in understanding IAM solution requirements and develop/modify business processes, prepare communication & training material for IAM/IIQ systems.
• Must be able to collect requirements related to user life cycle management and JML processes (Onboarding, offboarding etc.)
• Must be familiar with access governance features of IAM Tool Access recertification, Approval Workflows, Role Management, SOD policies
• Responsible for writing Runbooks, playbooks, Standard Operating Procedures (SOPs) and design documents
• Must be able to understand the requirements related to audit and compliance reporting

Salary Range- $110,000-$125,000 a year

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