Overview
As a valued member of the Information Governance (IG) team, you will join a highly skilled and motivated team of Information Governance professionals. We are looking for someone to assist in the operation of a centralized system of maintenance for the firm’s client files: organize, collect, and file all incoming related work; retrieve and distribute files upon request; update the Records Management database (IRM); scan documents as required; assist with special departmental assignments as needed.
Responsibilities
- Enter information into Records Management and Document Management databases;
- Properly file and account for all records following specific department/firm procedures; edit existing records as required
- Prepare new files
- Transfer inactive files to the warehouse
- Prepare boxes for offsite storage; retrieve boxes as required
- Research information on file history, activity, etc.
- Work on our team as a customer service representative
- Solve problems and ensure compliance with department procedures
- Track, organize, and retrieve files from central Records Department or warehouse
- Assist Information Governance Supervisor with the attorney departure process, including review and transfer of personal data to prevent firm/client data loss and documentation of process in firm ticketing system
- Ensure proper filing of attorney email in firm document management system including escalation for QC review via firm ticketing system
- Participate in team meetings and professional development
- Assist Information Governance Mobility Specialist with review and release of designated client records (physical and electronic) for transfer out of the firm including review data eligible for transfer via Relativity
- Assist Senior Information Governance Disposition Specialist with review and possible disposition of client and firm information per established policies and procedures
- Contribute to the overall success of the local and firm-wide IG team
- Train new and existing employees under guidance of IG Specialist, IG Operations Team Lead or IG Supervisor
- Perform other work-related duties as assigned
- Capability to lift boxes weighing at least twenty-five pounds repeatedly is required
Qualifications
- Organize and prioritize numerous tasks and complete them under time constraints
- Receive and follow instructions effectively from internal and external clients
- Follow up and follow through
- Accomplish a task thoroughly with concern for all aspects, no matter how small
- Interact effectively with all levels of personnel including attorneys, management staff, and support team using all forms of communication
- Creative and proactive problem-solving within department policies and procedures
- Successfully contribute in a team environment
- Show poise, flexibility, and maintain a professional manner in all situations
- Communicate effectively with people and handle issues through to resolution
- Reliable and punctual
- Work in a multi-office environment
- Succeed in a culturally and educationally diverse environment
- Bachelor’s degree required
- One year of office experience including data entry, records filing and related duties preferred; law firm experience a plus
- Proficiency with Microsoft office
Compensation and Total Rewards Package
Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.
New York City: $66,000 - $95,700
Working Conditions
This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.
