Job Description

Applies professional concepts, department/unit and campus / medical center / OP policies and procedures to resolve a variety of complex issues in one or more IT areas of specialization. Analyzes complex issues. Within defined procedures and practices, determine appropriate action.

The Information Systems (IS) analyst plays a crucial role in shaping how School of Dentistry (SoD) faculty, staff, and learners experience technology across its clinical, education, and research mission. The IS Analyst utilizes a broad understanding of IT to administer systems, support users, implement systems, and continuously improve operations. The IS analyst collaborates with stakeholders across UCSF and external vendors to implement and maintain solutions. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.

Responsibilities

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

30
Y
Manages systems and services for a facility of moderate size comprising multiple, integrated systems. Makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools. Applies and manages complex security configurations.

Administers applications, integrations, and infrastructure in advancing School of Dentistry mission across clinical, education, and administrative systems.

• Administers and manages dentistry specific servers, clients, IOT devices, SaaS platforms.
• Ensure compliance with established regulatory and UCSF frameworks to ensure data security, and maintain legal and policy compliance
• Administer access to sensitive resources in concordance with established policies and practices
• Initiate and analyze UCSF security risks for any new systems or business relationships involving P3/P4 data.
• Evaluate and keep abreast of new software applications and hardware in advancing Dentistry's mission

10
Y
Designs, develops, modifies, debugs, deploys and evaluates complex software and scripts. Performs complex data analysis and analyzes the design and use of complex data sources. Monitors and employs source code control techniques and configuration management. Performs complex testing of software to ensure proper operation and conformance to test plans. Implements release management.

• Proactively develop scripts and/or automation processes to improve operations as identified and needed.
• Assist users with develop AI agents and/or integrating workflows and other systems.
• Manage SoD CIT knowledge-base, Wiki, and Github

10
Y
Identifies, evaluates and develops complex systems, processes and procedures. Creates complex specifications for systems to meet end-user requirements. Develops complex user interface designs. Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary. Documents complex software and processes. Creates project plans.

• Developed detailed functional requirements, use cases, and supporting analysis across dentistry systems' projects.
• Develop workflow diagrams, data flow diagrams to support initiatives,
• Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.
• Keep Dentistry documented technical artifacts up to date

30
Y
Troubleshoots and resolves the most complex issues. Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input to service level agreements.

• Provide onsite support to faculty, staff, and learners throughout Dentistry's multiple locations.
• Leverage ITSM tools such as ServiceNow to coordinate efforts with non-Dentistry staff and vendors on behalf of Dentistry
• Conduct root-cause analysis for complex incidents
• Initiate support with vendors and manage incidents to resolution.

10
Y
Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content. Initiates, designs and communicates with senior level personnel regarding database administration studies, summary reports and background material including approaches, trends, and sources. Resolves procedural and technical issues in the context of department policies and procedures. Interacts with teams of advanced IT professionals as a proactive member. Provides application consulting for database performance and design.

• Develop IT operational and systems KPI reports
• Monitor and develop quality improvement practices

10
Y
Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments. May serve as technical lead for a project of moderate scope. Trains users. Negotiates project plans with stakeholders.

• Keep abreast of UCSF policies and industry practices, especially related to compliance matters involving data/privacy security.
• Adhere to SoD Leadership practices on provisioning and managing access
• Maintain self-trainings beyond UCSF staff requirement but also vendor-specific trainings
• Act as the trainer in specific Dentistry-specific applications or work processes.
• Attend UCSF meetings or trainings as requested on behalf of SoD leadership

100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor's degree in a related area and/or equivalent experience/training.
• 3+ years of relevant progressive experience
• Broad knowledge of various areas of IT, including systems administration, server management, networking, client-side support, and vendor management.
• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals, and software. Understanding of and experience in troubleshooting client, server, and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination, and analysis.
• Advanced knowledge of computer security tools, best practices, and policies, including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software, and networks.
• Ability to write technical documentation in a clear and concise manner.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.

PREFERRED QUALIFICATIONS

• Advanced skills associated with programming design, modification, and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
• Thorough knowledge of business and process analysis functions. Knowledge of the design, development, and application of technology and systems to meet business needs.
• Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.
• Familiarity with logical data design, data mapping, or data conversion.
• Demonstrated testing and test planning skills.
• Familiarity with data quality and governance issues and requirements.
• Experience working in a healthcare setting

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html