Scope- Entry-level monitoring; triages basic alerts; supports investigations.
- Conducts initial incident investigations, escalates confirmed threats, and updates run books.
- Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.
- Oversees incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting.
Essential Duties and Responsibilities: - Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations center environment.
- Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
- Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
- Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
- Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.
Education and/or Work Experience Requirements: 1. Experience in managing Data center enterprise incidents. (facility, noc, soc etc.)
2. Associate's degree in IT, or equivalent experience. 0-2 years in IT or Security Ops.
3. Bachelor's degree in Information Systems, or Computer Science. 2-4 years SOC/IR experience.
4. 3-5 years of experience in incident response in data center environment.
Knowledge, Skills & Abilities:- Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
- Familiarity with log sources (Windows, Linux, firewalls, cloud logs)
- Strong analytical, troubleshooting, and decision-making skills under pressure.
- Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST).
- Excellent written and verbal communication, including technical documentation.
Competencies:- Active learner, methodical, eager to follow procedures, dependable.
- Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.
- Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.
- Visionary, able to design incident response strategy, align security with business risk, lead multi-stakeholder efforts
Physical Requirements: - Prolonged periods sitting at a desk and working on a computer.
- Ability to use a keyboard, mouse, and other standard office equipment.
Salary Range$98,040.00 - $154,800.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
401k Plan - Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
