Job Description
In the assigned Job Role of Infrastructure Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews
• Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:
• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience
• Experience in managing Major / High-severity production incidents (P1/P2)
• Act as the Incident Commander, driving triage, coordination, and resolution
• Ensure accurate incident updates, ETAs, and stakeholder communication
• Track incident trends, root cause patterns, and recurring issues
• Maintain incident KPIs, MTTR, SLA adherence, and quality metrics
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Overview
The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.
