DescriptionThe In-Room Dining Manager oversees Servers, Order Takers, Honor Bar Attendants and a Supervisor. The In-Room Dining Manager is responsible for ensuring each guest receives five-star service and that the quality standards are adhered to as established by management.
Essential Duties & Responsibilities: - Directly responsible for overseeing the In-Room Dining department ensuring proper coverage at all times.
- Ensure timely completion of safety inspections and training on a monthly basis.
- Regularly perform housekeeping and maintenance walkthrough of guest and employee areas, generate reports and follow appropriate maintenance requests.
- Provide Huddles to In-Room Dining employees on a daily basis.
- Provide on-going service training programs covering service standards and sales techniques.
- Handle special requests, complaints and billing discrepancies, service recovery.
- Meet with supervisors, order takers, and servers daily to review activities, group business, amenities and any other pertinent information regarding In-Room Dining. Perform the Servers, Order Takers, Honor Bar Attendants and Supervisor duties as needed.
- Demonstrate creativity and attention to detail in the design, presentation, and delivery of guest amenities and hospitality offerings, consistently creating memorable and personalized guest experiences.
- Deliver performance reviews and hold consistent one-on-one meetings with employees.
- Responsible for recruitment, hiring, promotion and employee documentation.
- Keep staff informed of VIP and group schedules any other special arrangements, events and hotel activities.
- Provide input on all capital expenditures.
- Order food and beverage supplies, as well as any other supplies necessary for the In-Room Dining operations.
- Conduct monthly inventory of all beverages & dry goods.
- Order and maintain proper inventory of all linens as needed.
- Knows, models and integrates Pebble Beach Company culture (Mission, Values, and Standards).
- Comply with the Pebble Beach Company safety, health policies and procedures.
- Willingness and ability to support and assist in other Food & Beverage departments as needed.
- Other projects assigned by the Director of Food & Beverage.
Required Skills: - Must have excellent interpersonal & customer service skills and ability to handle challenging situations in a professional manner.
- Minimum of 3+ years In-Room Service, preferably with a 4 or 5-star resort.
- Knowledge of food, wine and spirits necessary.
- Must be knowledge of all aspects of the In-Room Dining operation.
- Clear and polite manner communication skills are required.
- Supervisory, time management and problem-solving skills required.
- Food safety and Responsible Beverage Service (RBS) certifications required.
- Valid California driver's license.
Why work for Pebble Beach Company:- Competitive Pay: Salary: $84,500 - $90,000/year plus bonus.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
