Improvement Specialist Corporate

UPMC Senior Communities • $80K — $95K *

Pittsburgh, PA 15237In-Person

Hospitals & Medical Centers

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in Nursing, Business Administration, or related field; Master's preferred.
Five years of relevant experience required.
Direct clinical experience preferred.
Knowledge of information systems and process improvement techniques.
Strong skills in understanding and interpreting data.
Demonstrated ability to cultivate positive relationships with diverse stakeholders.
Ability to navigate complex environments and manage shifting priorities.

Responsibilities

Lead project management efforts, utilizing accurate data to guide improvements in quality and cost outcomes.
Focus on patient-centeredness, staff vitality, process efficiency, and safe patient care in all quality initiatives.
Coordinate assessments of existing operational processes across UPMC.
Utilize methodologies like TPS, Lean, and PDSA to drive improvements.
Assess readiness for institutional changes and identify strategies for success.
Commit to ongoing self-development in areas like change management and quality improvement facilitation.
Foster a supportive departmental culture by engaging with staff and leadership regularly.

Benefits

Comprehensive health benefits package.
Professional development opportunities for career advancement.
Collaborative work environment fostering team-based solutions.
Engagement in local and national improvement initiatives.
Access to cutting-edge quality improvement techniques and methodologies.

Full Job Description

This position is responsible for contributing to system-wide and departmental quality initiatives. This involves performing the assessment and analysis of operations and processes. Additionally, improvement specialists work collaboratively with staff and leadership to design and implement improvements and innovations at UPMC. In order to achieve defined outcomes, the improvement specialist engenders commitment, fosters cultural changes, disseminates information and provides support for behavioral and process changes. The overarching focus of the improvement specialists' work is patient centered, staff vitality, process efficiency and waste reduction and safe and reliable patient care.

If you have prior clinical experience and enjoy process improvement, this could be the role for you. Apply today!

Responsibilities:

Assures project management skills are utilized to lead progress towards goals by collecting accurate, timely data to display the quality, cost and service outcomes.
Works to ensure that quality improvement and innovation work remains focused on one or more of the following goals: patient centeredness, staff vitality, process efficiency and waste reduction and safe and reliable patient care.
Effectively coordinates the assessment of current operational processes at various UPMC entities.
Leads improvement utilizing various approaches such as TPS/Lean/PDSA or others as appropriate.
Assesses institutional/departmental readiness and identifies strategies to achieve goals.
Maintains accountability for ongoing self-development activities, especially related to presentation facilitation, change management and application of quality improvement activities.
Creates a supportive environment in the department that is sensitive to the issues and needs of that area by regularly consulting with the Director and front-line staff.
Effectively communicates improvements that are made to work teams, staff, managers and administrators throughout the organization and UPMC Health System. When opportunity arises, represents UPMC by presenting accomplishments to regional and national forums.
Measures and utilizes varied approaches to analyze and interpret data.
Leads and engages teams across the enterprise and interacts with all levels of executives.
Partners with all system divisional leaders to implement and deploy system and local change.
When assigned, completes special projects and performs other related duties according to agreed upon goals and parameters.

Qualifications:

Bachelor's degree in Nursing, Business Administration or related field required at time of hire/transfer, Master's degree in Business Administration preferred.
Five (5) years of related experience required.
Experience within a direct clinical role preferred.
Knowledge of information systems and process improvement techniques.
Must be able to demonstrate skills to understand and interpret data.
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.
Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.
Exemplary critical thinking, analytical and problem solving abilities required as related to various aspects of patient care.
Critical thinking skills necessary to exercise and to lead others. Mobility and visual manual dexterity. Physical stamina for frequent walking, standing, lifting.

Licensure, Certifications, and Clearances:
Act 34
UPMC approved national certification preferred

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

Do Innovative Work

Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

Future-Proof Your Career

Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

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Discover how UPMC Senior Communities leads the way in senior healthcare innovation: - Implementing cutting-edge health technology to enhance resident care - Developing community-based programs that support holistic wellness

The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

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