FedEx

Import Forwarding Agent S2

FedEx • $67K — $100K *
Gardena, CA 90247In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma/GED required.
  • Proficient computer skills essential.
  • Strong customer service and organizational skills needed.
  • Three years of experience in freight forwarding/logistics is mandatory.
  • Knowledge of air export regulations and Schedule B tariff classification is crucial.
  • Familiarity with hazardous materials and international trade banking requirements is necessary.

Responsibilities

  • Provide exceptional customer service by building strong relationships with frontline personnel.
  • Prepare and submit necessary documentation to ensure compliance with transportation laws.
  • Identify and proactively resolve issues that delay the movement of freight.
  • Maintain relationships with brokers and service providers to exceed customer expectations.
  • Advise customers on payment terms and resolve any billing issues.
  • Generate accurate quotes and rates for freight movement.
  • Monitor, delegate, and address iServe Cases effectively.

Benefits

  • Health, vision, and dental insurance for eligible employees.
  • Retirement plan contributions to support future savings.
  • Tuition reimbursement to encourage further education and skill development.
Full Job Description
To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.
  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
  • Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
  • Resolve banking and letter of credit problems.
  • Advise customers on payment terms.
  • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
  • Complete accurate data input or corrections into computer files.
  • Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
  • Develop rates and/or provide quotes for the movement of freight.
  • Research and negotiate Air Carrier and CFS rates.
  • Resolve billing issues on customer's behalf.
  • Generate special manual reports to meet customer's needs.
  • Participate in QBR meetings with customers via phone or face to face meetings.
  • Review Letters of Credit
  • Handle ITAR shipments.
  • Coordinate out of gauge shipments.
  • Handle Hazmat shipments
  • Monitor, address, and delegate all iServe Cases
  • Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
  • Assist with training within the department
  • Assist in account implementation, including development of SOP with customers, operations, and sales department.

Perform other duties as assigned.

  • High school diploma/GED.
  • Proficient computer skills.
  • Strong cust svc, organizational, and communication (written/oral) skills.
  • Strong knowledge freight forwarding or logistics required.
  • Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
  • Banking requirements for int'l trade.
  • "Regulations regarding dangerous goods shipping & foreign regulations."
  • Familiarity with handling hazardous materials
  • Knowledge of regulations for import/export related to DOT.
  • Basic math skills for conversions to metric and currency evaluations
  • Three (3) years of experience in freight forwarding or logistics or work/field experience.


Preferred Qualifications: Experience in CargoWise preferred. Experience in Excel, PowerPoint and SharePoint preferred.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $32.21 - $48.30 USD Hourly

Additional Details: Tuesday - Saturday, 8:00 AM - 5:00 PM, Onsite.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at FedEx

More Transportation Jobs

Find similar Import Forwarding Agent S2 jobs:

NationwideGardena, CA