Fiserv

Implementations - Advisor II

Fiserv$90K — $110K *
US-AnywhereRemote in Tennessee, US
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in customer-facing projects or a client support role
  • Experience in the Financial Services Industry
  • Proficient with core computer skills, including Microsoft Office
  • Bachelor's degree in Computer Science, Management Information Systems, Finance, Accounting or Business (preferred)
  • Strong communication and presentation skills

Responsibilities

  • Lead strategic initiatives for implementing and configuring Configure Digital software
  • Become a subject matter expert to resolve complex product issues
  • Provide leadership oversight and resolve critical problems during implementation
  • Review and ensure project deliverables meet acceptance criteria
  • Engage directly with clients and manage requirements throughout the project
  • Maintain and update implementation documentation
  • Support multiple projects simultaneously and coordinate schedules across teams

Benefits

  • Opportunity to work with cutting-edge digital banking solutions
  • Engage in diverse projects across various departments
  • Possibility for after-hours client support and flexible scheduling
  • Professional growth through exposure to Fiserv's array of products and technologies
  • Networking opportunities with leadership and client representatives
Full Job Description
Job Title
Implementations - Advisor II

What does a great Implementations Advisor II do? As an Implementations Advisor II on the Configure Digital implementation team, you will assist in providing leadership oversight to a variety of functions including implementation, training, consulting and support of digital banking software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the Advisor II will need to work on building relationships across various groups and levels of leadership across Fiserv to deliver solutions.

What you'll do:
  • Lead strategic and high-priority initiatives focused on implementations, training, consulting and configuration of Configure Digital software, Fiserv's next generation banking solution product. Implementations may be part of a larger conversion or a single product installation
  • Become a subject matter expert in the products, including being able to resolve moderate to complex product and/or technical issues.
  • Provide leadership oversight and solve critical problems
  • Review project deliverables and ensure it meets acceptance criteria.
  • Work on building relationships across various groups across Fiserv to deliver solutions
  • Engage directly with clients and client leadership at various project stages
  • Assess client business need, identify solutions, and manage requirements (within the defined Configure Digital solution)
  • Manage product configuration setup and updates
  • Oversee specific cross-portfolio initiatives
  • Maintain and update documentation, as applicable
  • Manage multiple projects
  • Coordinate client schedules, hosted tenant provisioning, and core interface activities.
  • Monitor project plan to meet expected timelines.
  • Assist with managing client expectations.
  • Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
  • Walk clients through setup, testing and procedures, including conducting training and client presentations.
  • Provide occasional after hours support, as well as ability to adjust shift and work additional hours to support client implementations.
  • Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
  • Assist with documentation / review of implementation procedures.
  • Projects may also include data mapping, code validations, and go live support via phone or client onsite support.
  • Perform other duties as assigned


What you'll need to have:
  • 5+ years of experience with customer facing projects or in a client support role
  • Financial Services Industry experience
  • Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)


What would be great to have:
  • Bachelor's degree in Computer Science, Management Information Systems, Finance, Accounting or Business
  • Fiserv core or Online Banking experience
  • Time management skills to work on multiple projects and effectively meet deadlines
  • Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
  • Research and analytical skills to be able to problem solve issues and determine appropriate options for clients
  • Basic networking and data communication understanding is beneficial


This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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