About the roleThis role is both hands-on and managerial. You'll personally lead complex implementations for our most important customers while hiring, managing, and mentoring a growing implementation team. You'll sit at the intersection of Product, R&D, and Customer Success - turning what you learn in real deployments into roadmap influence, validated features, and measurable value from every release.
You'll also define how onboarding works at Nominal from the ground up: the processes, the success metrics, the tooling that make implementations more repeatable and scalable. The people who join at this stage don't inherit a motion - they build it, and shape what the company becomes.
What you'll do and how you'll know it's workingGo-live is a milestone, not the finish line. Success means customers reach value quickly, can run Nominal independently, and are already replacing the manual work they came to us to solve.
- Act as a trusted technical advisor to customers, providing data mapping, architectural support, integrations, and process design
- Partner with Sales on late-stage deals, providing technical scoping and helping set customers up for a successful implementation
- Work with customers to identify manual processes and translate them into agentic solutions within Nominal
- Pilot and deploy new features before general release, ensuring they work reliably in real customer environments and deliver meaningful value
- Bring what you learn in the field back to Product and R&D - surfacing customer needs, validating new capabilities, and turning implementation learnings into product improvements
- Design and build the onboarding motion - playbooks, success metrics, and tooling that improve time-to-value, implementation quality, and repeatability as we scale
- Build strong relationships with customer stakeholders and internal teams across time zones, keeping implementations moving and ownership clear
- Hire, manage, and mentor the implementation team - setting standards, distributing work, and building a team that can consistently deliver high-quality implementations at scale
Requirements- 5+ years of experience in onboarding, implementation, technical project management, or solutions engineering
- Proven team leadership or people management experience
- Experience in a B2B SaaS startup environment
- Strong process orientation - a proven track record of designing processes, defining success metrics, and iterating to improve outcomes
- Proven ability to manage complex, multi-stakeholder customer projects
- Strong technical understanding - APIs, integrations, and data workflows
- Fluency with AI tools and workflows, with the ability to use them to improve team efficiency and customer outcomes
- Excellent communication and relationship management skills
- Comfortable operating in ambiguity and fast-moving environments, with the ability to work independently in a startup setting
- Fluent in English
- Willingness to work with US / Israel timezones.
- Open to domestic and occasional international travel for customer engagements and team collaboration
Preferred Qualifications- Experience at a Big 4 accounting firm (audit, advisory, or financial systems implementation)
- Familiarity with accounting processes, data structures, and financial reporting
- Proficiency in SQL and Excel
- Experience in fintech or financial technology
- Familiarity with ERP or accounting systems
- Experience working with Sales in pre-sales cycles
- Experience with automation technologies and AI-driven workflows
Benefits- A clear path to promotion for leadership and individual contributor roles.
- Opportunities to attend conferences, take courses, and participate in other enriching activities for personal and professional growth.
- Free lunches, dinners and a fully stocked kitchen.
- WFH stipend
