Location:

We're looking for an experienced dental operations professional who loves to teach to join our team as an Implementation Success Trainer (IST). If you thrive in fast-paced environments, light up when helping others master new tools, and don't mind living out of a suitcase for stretches at a time — keep reading.

Role Summary

The Implementation Success Trainer supports practices following system go-live to ensure successful adoption, stabilization, and effective use of our practice management system. This role is hands-on and field-based — you'll be in practices coaching teams through the post-go-live transition, helping them move from "we just went live" to "we've got this."

Key Responsibilities

Post-Implementation Support

• Provide on-site support to practices after go-live

• Address post-go-live challenges and adoption issues

• Partner with Regional Managers and central teams on issue resolution

Adoption and Coaching

• Reinforce correct workflows and system usage

• Coach teams to improve consistency, confidence, and outcomes

• Review usage against defined best-practice standards

Collaboration and Feedback

• Share field insights and observations with central teams

• Support documentation and knowledge transfer

• Participate in relevant meetings as needed

Travel Expectations & Work Pattern

This role follows a structured, repeatable five-week cycle:

Weeks 1 64: On-Site Support

• Travel on Sundays; on-site Monday through Friday midday

• Return travel Friday afternoon

• Primary focus: in-practice coaching, stabilization, and adoption support

Week 5: Remote Week

• No travel required

• Remote support provided as needed

• Time allocated for documentation, follow-ups, and knowledge transfer

• Vacation may be taken during this week, if desired

This cycle repeats throughout the duration of the assignment.

What You Bring

• Dental Operations Experience: 2+ years as a dental office manager and/or regional manager, with 2+ years of hands-on experience using Denticon practice management software

• Training Chops: 3+ years training teams on any practice management system, with a natural ability to make complex features click for all kinds of learners

• Communication Skills: Confident presenter who can engage and inspire diverse groups of dental professionals

• Tech Fluency: Comfortable across multiple software platforms; quick to get up to speed on new tools

• Problem-Solving Mindset: Creative, proactive, and resourceful when it comes to overcoming adoption roadblocks

• Collaborative Spirit: A true team player who thrives in cross-functional environments

• Love of Travel: Genuinely excited about extensive, structured travel 64 living the road warrior life while making a real difference in practices across the country

You can expect a full benefits package including:

• Medical, dental, and vision coverage

• Short- and long-term disability

• 401(k) with company match

• PTO starting Day 1

• Remote workspace support

• Salary range of $80,000 64 $85,000

• And more!

If you want to be part of a team that values your expertise and gives you the opportunity to make a measurable impact across 170+ practices nationwide, we'd love to hear from you.

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