Position SummaryThe Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite. The IPM will manage activities associated with new client implementations and internal initiatives, will plan execute and coordinate the activities for on-boarding clients into the EnableComp service suite, will be responsible for managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues.
Key Responsibilities- Provide overall support surrounding the implementation of core service offerings, data integration and requirement gathering activities
- Work directly with clients to review project status, action items, and resolve issues
- Consult and identify solutions for client's specific requirements
- Work with internal team members to communicate and manage tasks related to the client's implementation
- Manage change and client expectations effectively
- Maintain real time project status through online project management tools
- Establish and manage aggressive timelines and confront critical-path items and deadlines
- Provide weekly/monthly reporting and forecasting to management and other key stakeholders on the Operations team.
- Other duties as required
Requirements and Qualifications- Bachelor's degree required. Advanced degree preferred.
- 4+ years' experience with implementation and/or technical project management in a healthcare setting.
- PMP Certification is preferred
- Prior experience in physician office setting including knowledge of physician office workflow and processes a plus.
- Extensive familiarity with payer or provider based healthcare data sets required
- Experience with project management tools required.
- Technical proficiency with project portfolio management tools, support ticketing software, Apple technology and cloud-based document sharing systems.
- Knowledge about extended medical terminology required.
- Equivalent combination of education and experience will be considered.
- Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
- Regular and predictable attendance.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites- Ability to work with different levels of clinical personnel including providers.
- Ability to work in a very fast-paced and changing work environment.
- Collaborative, customer-focused and able to create visible value.
- Team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
- Extensive project coordination experience.
- Process oriented with the ability to drive a project to successful completion.
- Proven track record of conflict management and problem-solving skills
- Ability to work independently (self-directed/resourceful) and as a team member.
- Excellent communication and client facing skills.
- Excellent organizational skills.
- Technical aptitude.
- Travel 0-10%; general office environment
- Practices and adheres to EnableComp's Core Values, Vision and Mission.
