Summary of Job
An Implementation Project Manager's role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.
Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor.
• Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs
• Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers
• Serves as the main point of contact for the office staff during implementation phase
• Coordinates efforts, timelines and services specific to individual client implementations
• Develops and maintains customer relationship through various communication methods during the process of implementation.
• Consults with customer to ascertain and define workflow needs, and determine implementation scope
• Conducts assessment of needs and issues that arise during implementation then advises the client on solutions
• Interdepartmental communication of the customer's unique implementation requirements and issues
• Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources
• Utilize Project Management best practices to drive and further develop methodology for each assigned project
• Tracks all Project Management time used by each customer through online CRM system
• Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software
Skills & Requirements
Qualifications
• Must have a general understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections
• Excellent organizational skills
• Excellent written and oral communication skills
• Effective time management skills
• Must be a highly motivated person that can work independently as well as being part of a team
• Proficient working with MS Office Suite of products including but not limited to Word, Excel, SharePoint
• Working knowledge of healthcare industry, especially acute care services and physician office workflow
• Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment
• Excellent analytical and problem solving skills and strong attention to detail
• Basic understanding of medical and technical terminology
Education and Experience
Associates degree preferably in a healthcare related field or equivalent combination of education and experience
Language Skills
Employees are required to speak, read and write English
Physical Demands / Work Environment
All employees must be able to lift 50lbs
