JP Morgan Chase & Co.

Implementation Manager Sr - Merchant Services

JP Morgan Chase & Co. • $100K — $130K *
Tempe, AZ 85284In-Person
Finance & Insurance
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Excellent verbal and written communication skills for effective collaboration
  • Bachelor’s degree or equivalent experience in relevant fields
  • Strong research and problem-solving capabilities
  • Client needs assessment and troubleshooting skills
  • Proficiency in Microsoft Excel, PowerPoint, and SharePoint
  • Experience presenting to executive teams
  • Proven ability to work under pressure independently
  • Strong relationship-building skills with clients and internal partners

Responsibilities

  • Lead and motivate project team members for success
  • Guide and support team performance with constructive feedback
  • Collaborate with leadership on strategic initiatives for client experience
  • Maintain standard operational processes within risk compliance
  • Evaluate project outcomes and identify areas for process improvement
  • Cultivate trust-based relationships with business partners
  • Navigate cross-functional systems to address client requests
  • Manage competing priorities and set clear expectations

Benefits

  • Opportunities for professional development and growth
  • Collaborative work environment with a focus on team success
  • Engagement with executive leadership and cross-functional teams
  • Contributing to high-profile projects for large enterprise clients
  • Focus on enhancing client experience and operational efficiency
Full Job Description
JOB DESCRIPTION

As a Senior Implementation Manager- Large Enterprise in JPM Merchant Services, you will lead the Implementation Project Management team for Merchant Services Implementations for JPM’s largest clients. This leadership role is responsible for helping to drive consistency in execution across the team while improving the client experience and efficiency of the implementation activities. The position requires executive level engagement with channel partners and Merchant Services teams across the firm.  

 Job Responsibilities

  • Lead and motivate project team members, fostering a collaborative and productive work environment.
  • Guide, support, and provide feedback to team members to ensure high performance.
  • Collaborate with cross-functional leadership on strategic initiatives, influencing decisions to ensure the needs and experience of the client are appropriately accounted for.
  • Maintain effective and standard operational processes; operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
  • Improve and maintain a controlled environment.
  • Lead large programs and projects; evaluate project outcomes and identify opportunities for process improvements.
  • Cultivate and maintain relationships with business partners built on trust and accountability.
  • Navigate systems and tools, and partner with cross-functional, cross U.S. teams to solve client requests.
  • Manage competing priorities and set expectations accordingly.
  • Influence, educate, and connect teammates and customers to technology.

Required Qualifications, Capabilities, and Skills

  • Excellent verbal and written communication and interpersonal skills essential for collaborating with others and speaking with customers or clients.
  • Bachelor’s degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
  • Research, champion, advocate and follow through on issues/questions.
  • Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
  • Strong knowledge of Microsoft Excel, PowerPoint & SharePoint
  • Ability to present to executive team as appropriate.
  • Proven ability to work well under pressure with minimal supervision.
  • Ability to build relationships with clients, internal partners, colleagues, and peers to achieve desired outcomes.
  • Ability to balance needs of clients with associated risks and interests of the firm.
  • Ability to manage multiple and competing priorities in pursuit of business objectives.

Preferred Qualifications, Capabilities, and Skills

  • Knowledge of bankcard or Merchant Services industry and procedures 
  • Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments.
  • Ability to understand multiple complex systems and processes; including JPM Payment Processing platforms.

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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