About the RoleRain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.
What You'll Do- Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
- Train product analysts on onboarding best practices
- Support the design of onboarding workflows for new business customers
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
- Work with product managers to define business requirements for onboarding and create user stories
- Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders
What we're looking for- Bachelor's degree in Business, Analytics, Economics, or a related field
- 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
- Strong analytical and problem-solving skills, with the ability to work with complex data sets
- Experience with product analytics tools
- Excellent communication skills and ability to work cross-functionally with diverse teams
- Ability to work independently and take ownership of tasks while collaborating with team members
Nice to have, but not mandatory- Experience in the financial services or credit card industry
- Familiarity with SQL and other data query tools
- Knowledge of customer onboarding best practices in a tech-driven environment
Things that enable a fulfilling, healthy, and happy experience at Rain:- Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
- Flexible working We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
- Easy to access benefits For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goalsPlan for the future with confidence. We offer a 401(k) with a 4% company match.
- Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
- Rain Cards 🌧 We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
- Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
- Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
