What You'll Do- Own In-Person Onboardings: run kickoff sessions, virtual demos, and hands-on trainings
- Build Repeatable Processes: create playbooks, materials, metrics, and tracking
- Be the Voice of the Customer: gather feedback on-site (up to 50% travel) and feed it straight to the Founders
- Troubleshoot in Real Time: clear adoption blockers and keep implementations on track
- Collaborate with Founders, Sales, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
- Help to maintain the client management section of our CRM and ticketing/messaging systems supporting inbound questions via email, live messaging, video calls, and tickets, ensuring fast, accurate, and tactical responses
- Create and maintain internal and client-facing documentation, including workflows, FAQs, and best practices grounded in real construction and HVAC use cases
- Help develop product demos, training materials, and short tutorials that make complex features easy to understand and adopt for technical and non-technical users
What You Bring- 3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
- HVAC industry familiarity (required)
- Project-management chops: you thrive building processes from scratch and hitting deadlines
- Top-notch communication: you simplify technical concepts for any audience
- Willingness to travel frequently (up to 50% of each month)
Bonus:- Experience creating training content (videos, docs, workshops)
- Proven track record of in-person rollouts and trainings
What Success Looks LikeFirst 2 Weeks- Develop foundational knowledge of the product, platform, and core workflows
- Shadow client calls and participate in on-site kickoffs to understand implementation approach
- Gain familiarity with client use cases, operational processes, and success metrics
First 30 Days- Independently manage day-to-day digital client communications and resolve common support questions
- Confidently demo core product features and present value-driven solutions to clients
First 60 Days- Lead new client onboarding engagements, owning the full implementation lifecycle from Sales handoff through on-site kickoff
- Partner cross-functionally to drive client growth, engagement, and long-term adoption
- Act as a trusted client resource for product best practices and implementation guidance
Compensation & Benefits- Salary: $110K-$130K based on experience
- Equity: meaningful grant, aligned with your background
- Benefits: medical, dental, vision
- Perks: free lunches and dinners
This is a full-time, onsite role in NYC's Flatiron District-steps from Madison Square Park and Union Square.
