As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.
You're excited about this opportunity because you'll:- Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
- Improve existing implementation processes to increase speed, efficiency and customer satisfaction
- Actively identify growth opportunities in accounts
- Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations
We are excited that you are:- A self-motivated team player, ready to embrace a fast paced, high-growth environment
- Product-focused; you enjoy and feel challenged mastering new software
- Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
- Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
- Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
- Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Qualifications:- Bachelor's degree or higher
- 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
- Strong knowledge and proficiency in Excel / Google Sheets
- High attention to detail and accuracy
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
For Bonus Points:- Familiarity with SQL, Salesforce, and other Software-as-a-Service
- Commercial Real Estate background
The Perks & Culture:- Medical, dental, and vision insurance.
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
- 401(k) retirement plan.
- Paid Parental Leave.
- Flexible Time Off (FTO) policy.
- Commuter benefits program.
- Monthly wellness reimbursement to support physical and mental well-being.
- Hybrid Work Policy, 3 days in office.
Interview Process NoticeDealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.
