New York City (NY)🏢
Hybrid⌚
Full-timeAbout The RoleWe're looking for an
Implementation Engineer to join our team. You will own the end-to-end integration process with health system customers across the full stack of systems M7 connects to: time and attendance platforms (UKG / Kronos), HRIS systems (Workday, ADP), and EMR platforms (Epic).
This is a technically rigorous, externally-facing role for someone who can navigate a codebase, debug integrations across multiple platforms, and run a credible discovery call with a health system IT team in the same day. What defines this role is breadth across the health system integration landscape - paired with the discipline to drive complex deployments to completion across multiple customer environments simultaneously.
Responsibilities:- Customer-Facing Integration
- Own the end-to-end integration configuration process with health system customers, from requirements gathering through deployment and ongoing support
- Serve as the primary technical point of contact for active integration implementations
- Run discovery conversations with health system IT teams to understand technical environments, data formats, and constraints
- Build and maintain a repeatable framework for scoping and onboarding M7's integrations at new customer sites, including intake templates, requirements docs, and technical checklists
- Commercial Support
- Serve as the technical integration expert in prospect conversations, RFP responses, and integration-focused discovery calls
- Credibly answer how M7's time and attendance, HRIS, and EHR integrations actually work in a room with a health system IT director
- Technical Deployment and Reliability
- Debug integration failures, trace data issues, and diagnose incidents; escalate to engineering with clear reproduction steps and log context
- Navigate the codebase to understand integration logic; use SQL, Datadog, and AWS CloudWatch to investigate reported issues
- Own customer-facing communication through resolution
- Product and Process Contribution
- Surface patterns from customer engagements that should inform the integrations roadmap
- Partner with the integrations team to QA new features before deployment to existing customers
- Document integration configurations, known issues, and deployment guides to broaden M7's institutional knowledge
About You:- Integration Owner: You have 3+ years of experience in technical implementation, integrations engineering, or forward-deployed technical roles, with hands-on ownership of multi-system deployments at health systems or healthcare SaaS companies.
- Technically Deep: You are comfortable navigating a production codebase, proficient in SQL, and experienced tracing logs in Datadog or AWS CloudWatch. You can deploy and configure integrations without a dedicated engineer supporting every task.
- Health IT Fluent: You have hands-on experience with UKG/Kronos and familiarity with API-based integration patterns across WFM, HRIS (Workday, ADP), and EMR (Epic) platforms. UKG/Kronos experience is a strong differentiator.
- Customer-Facing and Credible: You can run technical discovery sessions with health system IT teams and translate complex requirements into clean specs. You communicate clearly with both technical and non-technical stakeholders.
- Structured and Accountable: You track open items across multiple customer engagements, communicate status proactively, and drive to closure without being chased.
- Attitude and Culture: You are aligned with M7's values: you act with urgency, bring relentless curiosity, lead with kindness, and hold yourself to a high standard of craft. You're passionate about the mission of making health systems stronger and show it every day.
Nice to Haves:- Background at a healthcare SaaS company or health system IT environment - candidates with direct exposure to how large hospital networks manage integrations across WFM, HRIS, and EMR systems are strongly encouraged to apply.
- Venture-backed startup experience - candidates comfortable operating in fast-moving environments with limited structure are especially compelling.
Hybrid EnvironmentThis is a role based in New York City. We believe a regular cadence of in-person collaboration accelerates learning, reinforces team culture, and drives efficiency for early-stage companies. We have an office in Manhattan and expect this role to be in-office two days per week.
Compensation and BenefitsThis role offers industry-competitive compensation, including cash compensation, equity, and healthcare benefits.
