Role: Implementation Engineer Location: Remote + 60 - 70% Travel Duration: Full Time Permanent Job description Operational Process Design
- Design and document standardized warehouse and order management workflows that align with operational model and Manhattan Active functionality.
- Apply Lean and Six Sigma principles to eliminate waste, improve throughput, and standardize processes across multiple customer operations.
- Develop detailed process maps, SOPs, and engineered standards to support deployment and long-term process control.
- Support the development of system work instructions and visual aids used during training and post-go-live support.
System Implementation & Integration
- Translate operational requirements into Manhattan Active WMS/OMS functional specifications.
- Collaborate with Configuration and IT teams to ensure the system setup reflects business process intent.
- Participate in QA and UAT testing to validate process functionality and system performance.
- Support process validation and readiness activities during go-live and hypercare.
Cross-Functional Collaboration
- Partner with Operations, Super Users, and Training teams to align process and system documentation.
- Facilitate workshops and design sessions with site teams to identify process pain points and improvement opportunities.
- Serve as a bridge between technical teams and operational stakeholders, ensuring clarity in process execution expectations.
Continuous Improvement
- Collect and analyze performance data to identify improvement opportunities.
- Document lessons learned and contribute to a central repository of standardized processes.
- Support continuous improvement culture by promoting process discipline and operational excellence across sites.
WHAT WE ARE LOOKING FOR
Education & Experience
- Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, or a related field.
- 4-6 years of experience in warehouse process design, industrial engineering, or operations improvement, preferably in a 3PL or distribution environment.
- Hands-on experience with Manhattan Active WMS/OMS and other Tier 1 warehouse systems (e.g., Blue Yonder, SAP EWM, etc.).
- Experience with Lean process design, engineered labor standards, and warehouse layout optimization strongly preferred.
- Demonstrated experience working cross-functionally in technology-enabled process deployments.
Skills & Competencies
- Strong proficiency in process modeling and documentation tools (e.g., Visio, Lucidchart, Confluence, AutoCAD, and MS Office).
- Knowledge of Lean and Six Sigma methodologies; Green Belt certification preferred.
- Excellent written and verbal communication skills with the ability to engage operational and technical audiences.
- Highly organized, with the ability to manage multiple concurrent projects and priorities.
- Self-starter with a focus on driving results and process discipline.
